Winterbrooke Boarding Kennels - Thetford

Sara A. N. M.

I do not recommend this place at all. I emailed them to ask if they have availability for both my pets (a dog and cat) in August 2024 and instead of telling me yes or no we have availability for your dog and cat - Mark replies to me and says “we don’t do cats try forest animal boarding” and so despite his short reply I asked about my dog and instead of providing dates or telling me they don’t have room during those dates, he insists that it’s better for me to book them together (said it was cheaper) and again told me to contact forest animal boarding. I’m honestly so annoyed but the lack of customer service from Mr. Mark and am glad that I can’t book with them, because their first impression leaves for wanting. You’re better off to take your pets to Forest Animal Boarding or Pine Kennels where employees are actually helpful and polite to potential customers.

Cristina G. M.

I went to check the place to leave my dogter during a future holiday and they didn't even let us pass the fence. Obviously we didn't feel welcomed but they made us a couple of questions about our dog and we really wanted to see if this place had potential so we replied, they basically wanted to check if my dog was a good fit for this kennel and when we mentioned she gets separation anxiety they wanted to isolate her for the entire stay. They don't seem to have a lot of experience taking care of pets.

Michael E.

Hands down one of the best kennel experiences I’ve ever had. I have two dogs that shared a kennel for two weeks. It is very reassuring to know they would be walked twice and day and have an indoor/outdoor space to stay. The owner was very, very friendly and had a great process from taking and returning the dogs. The facility was clean and it was a very personable experience. I highly recommend this kennel to anyone going on holiday.

Jay W.

We've used Winterbrooke Boarding Kennels 5 times now - everytime the service has been great.

We have 2 corgis and they both board together- they're walked every day multiple times and fed seperately (they don't eat together well).

When first boarding, expect usual certifications of dog medications and such.

Highly recommend!

Vanessa E.

Use these kennels regularly. Owners are very good and helpful and more importantly the dogs are well cared for at a reasonable price. Thoroughly recommend.

Lisa B.

Had to book last minute and I was greeted by friendly service on the phone, and they were very understanding about my rescue dogs needs and they went above and beyond for her. The kennels are absolutely spotless and I got sent Facebook messages about how Rosie was doing and pictures of them out on walks. She is very happy upon pick up - will definitely use again 🙂 highly recommended

Abigail A.

Winterbrook thank you for taking great care of our two dogs Winston and dory. I highly recommend it they are so kind and the kennels are so clean and well kept.

Lynn H.

Our Dogs a Doberman and a Pointer have stayed at Winterbrooke on a number of occasions. Steph and Mark run a really friendly relaxed Kennels, they are very flexible and nothing is ever too much trouble for them. When we collect our Dogs they are always well and happy. I would recommend this kennels to anyone who wants peace of mind that their dogs will be well looked after when having to be kenneled.