voco Lythe Hill Hotel & Spa, an IHG Hotel - Haslemere

Tracy D

Beautiful Tudor hotel with so much character and charm nestled within acres of picturesque land in Haslemere! Welcomed with warmth and check in was quick. Our room was absolutely stunning (501). Dined in the restaurant here which was had a lovely ambience and views of the pond and fountain. All staff were friendly & attentive which added to the whole dining experience. The meal was well presented and full of flavour… we enjoyed the chateaubriand!|Made use of the spa during our stay too. Will definitely be returning!

Summer T

We recently stayed at the hotel during the period between Christmas and New Year. While we understand this can be a busy time with potential staffing challenges, we unfortunately found the restaurant and bar service to be very slow. The staff, while incredibly lovely and polite, appeared visibly overworked and stressed, which created an uncomfortable atmosphere for us as guests.

For dinner, we had booked a table and were seated promptly, but after reviewing the menu and attempting to order, we were informed that many items were sold out. While we appreciate that shortages can happen, it would have been helpful to be informed of this upon arrival so we could have considered alternative plans. Ultimately, we ordered dishes we hadn’t intended to, and the experience was underwhelming. My risotto arrived stone cold and had to be sent back, and one of the drinks I ordered was only available by the bottle, which wasn’t mentioned beforehand.

Breakfast was another area where the service fell short. There were no cups or bowls available, and no one came by to take our order. We opted for the buffet, but many items were depleted, despite there being an hour left of service.

The pool facilities were also disappointing. While the hotel is advertised as a spa hotel, we were unaware that the pool is also open to the public and frequently used for children’s swimming sessions. Upon check-in, we planned to use the pool and sauna but found it unavailable due to a children’s session. The next morning, we encountered the same issue. It would be helpful to advertise this more clearly on the website or consider adjusting the schedule to better accommodate adult guests during typical check-in/check-out times.

To conclude, while we appreciated the friendliness and effort of the staff, the overall experience did not meet our expectations for a spa hotel. With some adjustments to service, communication, and facilities, this could have been a far more enjoyable stay.

DavidR

The customer service is appalling.

We stayed here and recommended to many guests who stayed here for our wedding.

We emailed and called many many times to ask about the rooms booked and to discuss the logistics months ahead of our stay and again nearer the stay and got no reply.

The room was hot and the cheap tower fan did little to nothing in terms of distributing the heat in this very very hot room.

The bath was ok but the shower head needed a fixing on the wall to use it properly.

The breakfast was good.

Check in was very slow.

My wife’s (partner the day of the wedding) had a small room despite booking a suite which was one of the questions we needed to ask and receive an answer which we didn’t hear back about (it was where her and the brides maids were to get ready but was too small and no natural light for the make up)

As she moved into my room on the night of the wedding day no one moved her belongings from room to room (again something we asked about via email but no reply). When visiting the reception when checking in they said they would do this but failed to do it.

This is a very very over priced hotel. I would not recommend to anyone. Stay in chiddingfold, cranleigh or other li rations and avoid this place.

Eleanore Di Claudio

Lovely hotel with great restaurant and very friendly staff. Set in a beautiful location - unfortunately we came in winter but lots of outdoor options for better weather. The spa is as you'd expect from a hotel spa but with the added bonus of a little bar and snack area by the pool so you can enjoy a wine whole lounging and admiring the view. Would definitely visit again, only marked down one star on room for being a little small.

Maxine55

I recently stayed overnight at The Lythe Hill Hotel with my mum and my daughter. It was a surprise for my mums 80th birthday and we were not disappointed. I had mentioned when booking it was my mums birthday and when we arrived in our room there was a hand written card and a birthday message written in chocolate with 3 cakes. What a lovely gesture.

The room was really spacious with a double bed and double sofa bed, so plenty of room for the three of us. Plenty of Tea and Coffee in the room as well.

The staff at the hotel were all extremely helpful and friendly, they even opened the bar early for us so we could get a coffee when we arrived. My daughter is a particularly fussy eater but when we were having dinner in the hotel restaurant nothing was too much trouble. I really couldn't fault the waiting staff they were amazing.

Overall it was a lovely stay and we will definitely be coming back.

Terri looker

We had an overnight spa stay. The venue was lovely.
The room was basic and a bit small but clean and fresh. Lovely shower.
Hotel receptionist, ruby was lovely, very welcoming.
The massage was lovely and relaxing so it was a shame that the spa receptionists were very unprofessional. Our experience was spoilt by an unsupervised child in the pool who clearly had a disability and was very loud. I have no issue with family pool time though there was no mention of this in the buyagift advert. When I raised why wasn’t the child been supervised or engaged which would have reduced the noise and been safer for the child, the staff shrugged and said there was nothing they could do. They continued to eat lunch chatting and talking at the reception. Very poor service. We ended up leaving the pool as it was so loud.
Should not be advertised as a spa resort.
Food very good though again very poor service from the staff. Clearly no trained or experienced staff recruited.
Such a shame as it’s a lovely venue

Dan Couch

Exceptional Service Thanks to Naomi!

During our recent stay, we were absolutely blown away by the outstanding service provided by Naomi at the front desk. From the moment we walked into the hotel, Naomi made us feel like VIPs. Her warm smile, professional demeanor, and genuine care set the tone for an unforgettable

Whether it was recommending local attractions, assisting with our room requests, or just making sure we were comfortable, she handled everything with incredible efficiency and grace.

Pool was cold only downside

Vishnu Subrahmanian

Perfect spot for a post-spa meal! The service was amazing, Irena, Jithin and Ben who made sure we had everything we needed. The food was really Scrumptious and Our drinks were great too. Just what we needed after a relaxing spa day. Highly recommend for both the quality of food and excellent service!"