Virgin Active - Solihull

Polly P.

The club in Solihull is spacious, clean and the facilities are generally very good. The first thing when you arrive is greeting by the front desk staffs who are polite, friendly and helpful. The club offers many different levels of fitness classes to suit all individuals. Some of the fitness instructors demonstrate high level of knowledge and experience and always show willingness to teach and share their skills. I’m very happy to stick with the club and would recommend it to anyone.

Georgiana G.

can do with a lot of improvements... lovely reception staff, good swim lessons for my son, however the place is filthy, changing room, showers, gym; sauna room temperature too low, restaurant fees too high, no rules in the car park with vehicles parked on the footpaths all the time, and some individuals driving very fast in and out. club v not what it used to be also, kids don't get to do what they like to do (better use of the facility is required as kids/parents will be dropping off and not renewing membership).

*I have updated my review to 3 stars as the ladies' changing rooms and bathrooms are cleaner over the last few weeks. keep improving virgin. thank you

Amin M.

It’s a very nice gym
I’ve been to many branches in the UK of Virgin.
I can say this one is one of the best.
Friendly staff
Big gym area
Amazing spa
To be honest the spa is life changing

However not giving towel and a bit old machines in the gym area need to be sorted to be a 10/10 gym.

Amalia L. P.

Me and my bestie Cookie had an amazing day!massage was great,feeling good,jacuzzi,relaxation room everything was great!Thank you we really enjoyed every minute 💖

Hamza

5 stars for the good staff members who allowed me to pray in the private rooms catering to people from all walks of life is a 5 star trait.

Secondly I just want to add that the gym is very nice but the outside pool is often closed which is annoying also the showers and saunas feel a bit dirty

Екатерина ?.

Hello, I wanted to leave a review about this pool for a long time. The water is wonderful, there is a children's pool where my son has a great time. The water temperature is comfortable, the water is clean. We have been going to this pool with my son for about a year. But there is, in my opinion, a very big minus. Toilet in the children's pool. It is very dirty, the toilet leaks, so there is always a lot of dirty water under it. The floor is dirty. It seems that they rarely clean there. This situation has been going on for about a year. In the summer, when the toilet was closed, the smell from the toilet was so strong that you could hear it while swimming, because the toilet was leaking. Why is the administration not doing anything about it? children and adults go to the children's pool barefoot, then carry the dirt into the water. It would be great if the administration of the pool supervised the repair of toilets and pipes.

Sophie J.

It's a good gym but needs a really good clean/ refurb. Scum line is visible in all pools/ hot tubs. Thankfully showers are clean and tidy. Equipment and gym need a good clean and repaint. There are holes in the wall, scuffed paint and the such, just looks tired. Also disappointed by the lack of towels, given the price of membership I would expect complementary towels and just expected higher quality.

Virgin have replied to my review saying there is 1 trowel per person. There are NO towels, reception confirmed they do not have any towels for members. Nor have they ever had a towel service.

Rozena S.

I have repeatedly asked for basic water to be provided by Yoga studio as it gets very hot during class and I feel light headed, same as may other people have before. Club refuse to provide. No water facilities on the whole lower building area at all. Today came out and asked for water from class, full 30mins all 3 staff ignored. When I came out again staff started arguing in public in front of other gym members causing embarrassment. I have reported to Health & Safety Solihull Council. Virgin never take any complaints seriously and already advised they have court cases going on due to H&S breaches. Don't respond back with general reply. If you respond provide date publicly visible on here date you are putting water machine for members. Water is mandatory Health and Safety requirement. And I want a full apology from 3 unprofessional staff members.