TradePoint Gillingham - Gillingham

Address: Will Adams Way, Gillingham ME8 6BY, United Kingdom.
Phone: 1634386050.
Website: trade-point.co.uk.
Specialties: Hardware store, Bathroom supply store, Bedroom furniture store.
Other points of interest: Delivery, In-store pickup, Wheelchair accessible entrance, Wheelchair accessible parking lot, Batteries, Credit cards, Debit cards, NFC mobile payments.
Opinions: This company has 15 reviews on Google My Business.
Average opinion: 4/5.

Location of TradePoint Gillingham

TradePoint Gillingham, located at Address: Will Adams Way, Gillingham ME8 6BY, United Kingdom, is a hardware store, bathroom supply store, and bedroom furniture store that offers a variety of products and services to meet the needs of its customers. The store can be easily contacted at Phone: 1634386050 or through their website trade-point.co.uk.

One of the key features of TradePoint Gillingham is the convenience it offers to its customers. The store provides delivery and in-store pickup options, making it easy for customers to get their purchases when and where they need them. Additionally, the store is wheelchair accessible, with a wheelchair accessible entrance and parking lot, ensuring that all customers can easily access the store.

TradePoint Gillingham also offers a wide range of products and services. From hardware and bathroom supplies to bedroom furniture, the store has everything customers need for their home improvement projects. The store also carries batteries and accepts credit and debit cards, as well as NFC mobile payments, making it easy for customers to pay for their purchases.

According to Google My Business, TradePoint Gillingham has received 15 reviews with an average rating of 4/5. This indicates that the store is well-regarded by its customers for its products, services, and overall customer experience.

Reviews of TradePoint Gillingham

TradePoint Gillingham - Gillingham
Anthony Butler
1/5

Anyone thinking of buying the plastering sand don't do it lots of pebbles and small shingle in it never used be this bad won't use again.

TradePoint Gillingham - Gillingham
Kevin Holdaway
1/5

Opened company account. No trade discount, full retail prices, charged for delivery and failed to deliver on-time - even told could deliver up to 8pm. How is that any good when you want supplies delivered a to customers site?
Needless to say closed account and went to local suppliers, trade prices and free delivery. Absolutely rubbish for trade.

TradePoint Gillingham - Gillingham
Jan Barlow
5/5

Always helpful and full of advice. All staff are so willing to help or give advice. Trade Point staff are excellent.

TradePoint Gillingham - Gillingham
Ayaz Atif
1/5

I just wanted to share my experience with who ever is reading.

I've already gone through the process of customer service but as with most retailers I doubt my complaint gets far. Today I went to the Gillingham branch in order to get a price difference on an item I'd purchased not even 24 hours earlier that had been reduced by half price. From the moment i walked in there was a look of bewilderment, almost like they were in shock because they need work needed to be done.

I was treated with complete and utter disrespect, disdain from the many people I dealt with. The first thing that was said to me was " it don't work like that mate".

Then i was told to go see someone on another department. He basically stated the same thing, i questioned this so he went off to speak to a manager. After a 10 minute wait he returned to say that's fine just go back to the tradepoint counter and they will sort it out. The person i dealt with then said no problem but needed to call a supervisor.

Bare in mind 2 other colleagues were sat there and heard the whole conversation. The supervisor or so called came along, middle aged woman clearly showing annoyance in her face came up to me and said what can I do for you? Sigh I explained again clearly frustrated. She began to act like she owned the company stating no one asked me to refund anything and she's not going to. Still the 2 colleagues said nothing. I should have asked why are you here then?.

In the mean time one of the colleagues, rat like ,young man with a hat begrudgingly called over a customer. "Over here mate" without even acknowledging him.

The lady supervisor then went off when I explained this had already been authorised, and came back with a man who in his late 40's came rushing to me with a Napoleon complex. He came within 5 inches of my face. Asking me if I bought a suit from m&s would I do the same. Or purchased food would I go back next day if the price dropped. I explained that has nothing to do with it. I realised id see this before, people generally talk down to foreigners, the color of my skin added to treating me like a tramp off the street.

What this person doesn't realise is I have my own business and am well versed in retail. His offer was to bring back all the doors I'd purchased and he would refund me the difference. Therefore he could do it after stating he could but I would have to be inconvinienced. Clearly out of spite.

Here's the thing, instead of diffusing the situation, each person that came escalated the issue. Then he decided he didn't like my attitude, please bare in mind too that now there was at least 10 customers, staff sniggering and me completly embarrassed. Clearly no tact, from any person spoken too. I do not know how each person was put into the positions they had, maybe it was some sort of affirmitive action, but they wanted to puff out there chests and try and make someone feel small. If i was the GM i would be completely embarasssd. Infact if my staff did this they would be dismissed on the spot. Fortunately for them very thick skinned and have no time for it. But I did get so angry, so much so I had my first cigarette in 2 years of not smoking.

What I'd really like to say is I've spent close to 4k in wickes and thank God I did. I've had issues them but always treated with respect, and were resolved amicably. I often ask myself why I and many others despise physical retailers. More of a reason to shop online for me too. With the state of the retail industry left in the hands of people like these no wonder people don't go to physical stores.

Wickes is more expensive but at least your treated like a human. I will never shop in b&q again, not tradepoint. I maybe one customer but at least I know a penny will not go from my pocket.

To the ceo or whomever is in charge that was quite possibly the worst experience of my 20 years in retail. For shame.

TradePoint Gillingham - Gillingham
Brett
5/5

Went there today and the had what I wanted and good service didn’t have to wait long during this current crisis. It pays to be a trade point card member.

TradePoint Gillingham - Gillingham
Steve Tye
4/5

Loads of stock, although not often for what you want. Staff hit and miss with helpfulness, some have been really good.

TradePoint Gillingham - Gillingham
Stephen O'Brien
5/5

Great staff. Always polite,happy and helpful.

TradePoint Gillingham - Gillingham
Richard McGill
5/5

Helpful and friendly staff. Products at great prices.

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