Theydon Bois Bakery - Epping

Adam S.

Lovely crusty rolls .Lovely cakes .
Shame about the service . 3 staff , 1 serving a customer, me waiting , the other 2 chatting to each other ignoring my presence. Ignorant and arrogant. A customer service course should be taken . And a smile wouldn't hurt .Will never go back .
It also seems that all the reviews have no reply !!! Should at least acknowledge the customers feedback.

Daran M.

AVOID!Went in with my young child, waited patiently in line until my turn and then when being served asked a polite question about a specific food allergen ingredient in a product. Was spoken back to in an incredibly rude and dismissive way by the lady serving. Wouldn't go back if you paid me

Hiking -. M. M. H.

Let me start by saying: the food here is outrageously good. The sandwiches are divine, the cakes are borderline spiritual experiences. I work in Debden, yet I willingly walk to Theydon Bois at lunchtime and catch the tube back, just to get my hands on a Bakewell tart that tastes like it was baked by angels.

But then you meet her.

The blonde woman behind the counter is less “service with a smile” and more “served with a sneer.” Miserable doesn’t even scratch the surface — she’s like a black-hole in an apron, draining every ounce of life from the room the moment she opens her mouth. Rude, condescending, and so aggressively unpleasant that she could suck the joy out of a lemon tart from 50 paces.

What really turns my stomach, though, is the way she treats the Asian woman who works alongside her. You don’t need a HR degree to see it’s bullying. it’s blatant, cruel, and deeply uncomfortable to witness. The poor woman deserves a medal, or at the very least, a workplace free of passive-aggressive jabs and public dressing-downs.

I’ve given this place three chances. Three. Because the food is that good. But each time, I’ve left feeling like I need therapy and a sage cleansing. I just can’t keep rewarding this behaviour, it’s like emotionally abusive fine dining.

So here we are: five-star food dragged into the gutter by one woman’s catastrophic lack of people skills. I won’t be back, and that breaks my heart, but my dignity is worth more than another of their cream cakes, not matter how sublime.

Samantha W.

Staying with a friend in Theydon popped in bakery twice now. Food and cakes all lovely and fresh lots to choose from. Blonde Lady who served me was lovely really friendly.

Thanks I'll be back.

Ben G.

I stopped here while out on a bike ride and was delighted I did. I accidentally bought the wrong iced bun, but that was my fault, and it was delicious all the same. But I bought a bakewell tart as well and ate it once I got home an hour later. It was delightful, one of the best things I've eaten in a long time. Absolutely recommend this place if you're driving or cycling or walking in the area!

I haven't even mentioned the best thing, a bakewell tart and an iced bun, £2.40. I thought they only charged me one item, incredible value.

Christopher G.

It's quite a long way to travel from Devon, but the cheesecakes (traditional ones, sometimes called "London cheesecakes") make it worthwhile. Lovely staff. Traditional bakery.

Vincent H.

The bakery is a longstanding place that I have used sporadically over the years for that much needed sustenance and fluids when in the locality.

The staff are always polite and helpful, and the bakery is always stocked up with a full range of pastries and savouries to satisfy everyones taste buds.

john F.

Stopped going there a couple of years ago, the woman serving could be any ruder!! Sandwiches under the lights were like toast on the side facing the lights,but told" it's the lights,what do you want me to do about it". It's amazing they have any customers at all.