The County Lodge & Brasserie - Carnforth

Anne Louise S

This hotel is absolutely diabolical. Not only were there numerous issues with the room, ie lights not working, issues with the shower - their customer service is AWFUL! Items were left in the room due to leaving when it was dark so had no light to double check bags and trying to get them back was a joke. As per their policy they will send items if postage is paid which we said we would do. Living 100’s of miles away we couldn’t collect. Numerous calls, messages and still couldn’t be bothered to deal with the issue. Causing my 67 year old dad to have to drive up and collect them. |Worst hotel with the worst staff who can’t be bothered to do anything. Management avoidance very evident also. Avoid at all costs

Adele Whitfield

DO NOT STAY HERE! We didn't realise we'd be staying in the outback shack rather than the actual restaurant/beautiful looking main building. When we arrived, the restaurant was closed so went to the local shops instead. As we walked in, we realised we were sharing a room with a family of spiders living in the bathroom. As we went to remove these to their natural habitat, we found the window had a huge hole in it. We rang the lady on reception and she had no idea about the window. The curtains were full of dust and dirty also. Half of the lamps didn't have bulbs in them so had about 2 little lamps to light up the whole room.
The bed was like an airbed, pillows were old and flat (my pillow had two pillows shoved into it and it was rock hard) kept waking up and got almost no sleep. The walls are plasterboard and I could hear the room next to us listening to ABBA for a good few hours, the room opposite us were talking in their home language very loud and you could hear EVERYTHING. I will not be staying here again. We did ask for another room but they were fully booked. It cost £70 for this and looking back, I don't think I'd pay any more than £30/40.

Jeff Stringham

Door was locked when we got there. The number that I got online for communication just went to voicemail, but there was a phone number posted on the door that the other person that was waiting with me called and somebody answered finally someone came down and lettuce inside out of the cold. She was very nice and explained things very well. We were able to get two rooms, three beds and one bath for a very reasonable price.

Laura Montgomerie

Stayed for one night - room and bed was okay, could do with a proper airing out and air fresheners added as it smelled a bit musty (in more than one room). WiFi didn’t work that night either. Although there are notices up, people are not quiet when entering the building, so with the thin walls and doors it can get a bit noisy throughout the night.

A bit of a strange set up with arrival and check in - having to phone to be let into the main building to check in, which obviously used to be a restaurant/pub. When asking about breakfast (only continental available), it wasn’t going to start until 9.30am which was too late for us. Seems to have ongoing staffing issues and lack of investment which maybe why so much is unavailable or just generally run down - a shame as it’s a good location and main building looks inviting.

Ron W

The entire trip was a shambles and almost bordering on fraud. When I booked and paid for the trip, there was no mention that the hotel was understaffed with problems.||||On arrival on Friday at 1600, I discovered the entire hotel locked up with a note on the front door to ring to gain access to a lock box containing my door key. It was only then I was told the rooms were located in a separate building from the hotel. I asked about the bar and restaurant but was told there were insufficient staff to run them.||||Saturday morning 0800 we went to the hotel for breakfast which again had prepaid for but the hotel was still locked up. I tried phoning 4 different times but no an6. I think they did arrive around 900 but we were gone then. I talked to staff members who were cleaning the rooms and they agreed the management was a shambles.||||We returned to the hotel at 2030 on Saturday night hoping for dinner and a quiet drink but yet again, the hotel was locked.||||Checked out on Sunday morning and ironically the hotel was open but we just left after informing the staff member the whole experience was a joke.||||We booked and paid for 2 nights B&B in an hotel which offered the typical facilities but in reality took my money under false promises.

Shane D

Popped in today for a Sunday carvery with friends. Gotta say they did one of the best carveries I've been to in a while. One of our party was celiac so the waitress checked with the chef to see what they could and couldn't have from the carvery. We then ordered our choice of meat at the table which was brought out on a warm plate. We then went to help ourselves to the veggies. 4 types of potato, roast, boiled, dauphinoise and mashed plus around 7 different veggies, all cooked beautifully. I initially thought the meat portion was a bit small but in reality it was enough and definitely a case of quality over quantity. With a few drinks on top, it was a perfect meal. Great work the County Lodge and Brasserie. Thank you.

Sue D

We stayed one night and wouldn’t stay again, the accommodation is not attached to the main building and it didn’t feel secure at all. Rooms Could be much cleaner and beds not good, We had dinner in the main building but not great and there was only 1 person working to run the kitchen, bar and reception . The property is very tired and run down and could do with a deep clean, old and tired is fine but cleanliness is a must .no wifi for the accommodation block which meant no TV either. Breakfast only basic and again only 1 member of staff on duty. We wouldn’t recommend staying

David G

This place is absolutely terrible. Don't waste your money. Dirty ,rundown and food is awful. Not one other person in the whole place so that tells you everything. Felt sorry for the lovely lady serving us but she agreed that the new management had ruined a once nice place.