SPAR Honiton - Honiton

Anjaly S.

Dear Team,

I am very disappointed with the service I received today. I visited your store to return my EVRi parcels and had to wait for assistance, but no one came to help. After a few minutes, I noticed the instructions for returning a parcel and decided to follow them.

While returning my second parcel, which contained a memory card (still unopened), the return label did not print. I approached a staff member—an older lady with spectacles—to ask for help. However, she was rude and asked me to come to her instead. She refused to accept my parcels, claiming they were improperly packaged. According to EVRi’s return policy, packaging is not required, which is why I did not pack them. It was her responsibility to handle the packaging, but she refused and told me to pack them properly first.

Her mannerisms and the way she spoke to me were extremely unprofessional and unpleasant. Previously, my husband returned around seven parcels at the same location without any packaging, yet today, I was treated differently. Her response felt like a slap in the face.

I hope you take this matter seriously and address the issue to ensure better customer service in the future.

Luke F.

The Spar itself is quite a good shop and it’s always open late which is handy. However, the main reason I use it is for the parcel service which is poor. The staff clearly hate doing it which sometimes verges on rudeness. It makes me feel guilty about asking, so much so that I often use the Post Office instead, which is much more expensive or the InPost lockers which are right at the other end of town. Others have said the same. Tonight I tried to use the machine but it was out of paper; when I informed the staff, their reaction was as though I had massively inconvenienced them. They either need to stop doing Evri and Yodel or employ extra staff to assist with parcels. 📦

Tazzid I.

The manager just left the poor woman behind the tills on her own with a large queue and lots of package pickups. He was asked to help twice and didn't. When he did appear he looked at the queue and still didn't help out. As a delivery driver dropping off packages this put me almost 20 minutes behind. I'll be mentioning this to my manager and hopefully Spar will take note and get the management to get the customers seen to asap before anything else

Cath B.

After getting to the end of the postage label creator on their evri machine we were told it can’t take payment. Fine.
We did it on our phone and printed the label. An unrelated queue had formed and the parcels were very big so I asked if I could put them on the empty counter whilst I joined the back of the queue to finish sending the parcels, as I didn’t want our parcels getting in the way of what little space there was.

The woman serving started panicking, almost told us no, then yes, so I put the items up, turned to join the queue and she started screeching at me about running away I just wanted to join the queue and wait my turn?

Utterly embarrassing, the whole queue was staring at us and the whole situation was incredibly uncomfortable. Felt like children being yelled at and told off. I decided to just stay where I was stood so she didn’t screech at me again and wait there to be served…

Very patronising. 5 minutes or less drop off took 27 minutes. Not a quick service and rude staff.

Laura

Good choice of gluten free products and an extensive wine selection

GP

Be aware if you are wanting to drop off Evri parcels for sending this cannot be done throughout the openings times. If they are scanning parcels your parcel for drop off cannot be received and you may have to wait 15-20 minutes. For what should be a quick drop off this can significantly impact on a person's day, evening and night with the implications being greater than an initial 15-20 minutes. There is apparently only 1 scanner.

KSC2018

SPAR Goss Honiton is a great little convenience store with a friendly and helpful staff. They have a wide range of products, including fresh produce, baked goods, and a hot food counter. The prices are reasonable and the store is always clean and well-stocked. I would definitely recommend SPAR Goss Honiton to anyone looking for a convenient and affordable place to shop.

N L.

Opened sandwich that was sealed, found a piece of paper and a twitchy fly in it :,) big yikes. I’m all for extra protein but not when it’s a fly