Smyths Toys Superstores Thurrock - Grays

Smyths Toys Superstores Thurrock is a popular destination for all things toys, baby products, bicycles, electronics, hobbies, outdoor sports, and video games. Located at Address: Unit B1a, Smyths Toys Superstores Thurrock, Lakeside Retail Park, West Thurrock, Grays RM20 1WN, United Kingdom.

This toy store offers a wide range of products, making it an ideal place for families, children, and hobbyists alike. With a Phone: 1708868164 and a user-friendly Website: smythstoys.com, customers can easily reach out or browse through the available products online.

One of the main advantages of shopping at Smyths Toys Superstores Thurrock is its wide array of specialties. The store offers various products, including toys for all ages, baby products, bikes, electronics, hobby supplies, outdoor sports gear, and video games. These offerings cater to a wide range of interests, ensuring that there's something for everyone.

Smyths Toys Superstores Thurrock goes the extra mile to make shopping convenient for its customers. With services such as Delivery, In-store pickup, In-store shopping, Onsite services, Same-day delivery, customers can choose the best option that suits their needs. Additionally, the store is wheelchair accessible, providing ease of access for people with mobility issues.

Customers can pay using various methods, including credit cards, debit cards, and NFC mobile payments. With 199 reviews on Google My Business and a respectable Average opinion: 4/5, it's clear that Smyths Toys Superstores Thurrock has established a positive reputation in the community.

Reviews of Smyths Toys Superstores Thurrock

Adrian I

5/5

Incredible store. Huge selection of everything from toys, games, video games, bicycles, scooters dolls, basically everything that a child might like, boy or girl.
Everytime we go there with our little one we end up spending almost an hour if not more looking around.

General Nasir

5/5

Amazing service! Lara showed us exactly which car seats to get for my twin boys - very helpful and friendly

Josh Vale

3/5

It's a smyths toy shop and the staff are incredibly rude and hate their job and make it seem like a passing game and eventually who gets left to do a job I asked 2 gentleman talking not caring about their customers I say "hi mate can I get a ladder for the lego aisle" he says "yep well get down there for you" 5 minutes later a girl arrives who is incredibly grumpy and seems like she does everything round there just a genuinely grumpy environment. I'm from up north and was visiting for a holiday all I say is ours are so much better.

Tony Cherrier

1/5

Absolutely useless click and collect. Says nothing about photo id on the confirmation email, come to collect with the bar code and payment card now they won’t give me the order without photo id. In this digital age. What’s the point ? now I’ve got to travel all the way home 40 minutes away to get the photo id. I’m cancelling the order and taking my money elsewhere.

Sheikh Samrat

1/5

I wish I could make an official complaint to the high authority. I don't think they'll bother with my complain. I thought I should write a review. His name is Patrick, and he calls himself an expert, but to be honest, he needs to learn about customer satisfaction. When I asked to see the manager, a lady named Tracy arrived. She looks Chinese, yet she is a terrible person, worse than Patrick. I will never go back to Smyth's Toys Lakeside. In fact, I will not purchase anything from any of their branches. I had a pretty horrible experience with Smyths at Lakeside.

Imran Bhatty

1/5

Frustrated staff who has no clue about the customer service. I saw Tracey and Tia calling a customer idiot in front of me. Why would anyone shop in Smyth if that's how they are going to treat their customers. Absolutely ridiculous

Boxerlewy

5/5

Sameena who was doing the starwars activities on may 4th 2024 was absolutely fantastic. She made.my kids feel very welcome and was so professional it was really brilliant. I will be returning because of her.

Hoohobo

5/5

Staff were so helpful, totally beyond their duty. We were charged twice for one toy, which was annoying at the time, but after one email to their customer services, the error was put right so quickly and politely I could not stay annoyed for long. Both the staff at the shop and the people that dealt with the error are a credit to Smyth's toys, a company I will happily recommend. A further visit to this store yesterday (Sept 24) shows that things haven’t changed, the service was exceptional (especially from a lady called Sue in the pram/cot department). Years on from my initial review this store has maintained a level of customer service to be proud of.