Russell Needleman Opticians - Hitchin

Janette S.

A friend recommended me to Russell and I wouldn't go anywhere else now! Russell is extremely knowledgeable and actually LISTENED to my needs. I did a trial with contact lenses. Russell was extremely patient as I had a real issue with anything coming remotely near my eyes. The outcome, after months of perseverance and Russell's outstanding guidance and patience, I am now the proud wearer of multi-vocals contacts.The ladies in the shop are also extremely helpful and knowledgeable. A hidden gem in Hitchin that provides a personal and outstanding customer experience.

Jon M. S.

Having worn glasses all my life, and been to many opticians, Russell is by far the most expert, attentive and helpful.

The staff who work alongside Russell are excellent and offer great service.

Always ready to help and any problems have been resolved without issue.

Top recommendation!

andy G.

An excellent service, have been using Russell for years. A very caring professional who always goes the extra mile to make sure his patients have the best possible care. My entire family go to Russell & wouldn't dream of going elsewhere. I would highly recommend his Opticians practice.

Jacqui B.

Excellent, thorough service. Proper eye care not just a glasses sales shop. Been going to Russell for years & have no complaints. His reception staff are very polite & friendly. Would certainly recommend.

Liz S.

Have been using Russell for some years now. The staff are helpful and friendly. I used another high street Opticians and was given 4 different prescriptions Went to see Russell after a friend recommended him and in one go he got it spot on. I have use him ever since, now all my family use Russell.

Laura C.

Both ladies behind the desk incredibly rude. I was running late for my sons appointment and called to explain, they explained it was fine as the optician didn't have another appointment until 5. I arrived at 4.22 to be told I wasn't allowed to be seen now even though they said it was OK on the phone. They were so dismissive and could see I rushed and was frantic when I arrived. When I said I thought the optician didn't have an appointment until 5 they said he had things in between (which was not said on the phone) I wouldn't have wasted my time. I went home with my son still with a swollen eye, they were not at all sensitive to my situation. Never will I use this opticians again, to be a customer and spoken to in such a way is terrible.

Serious B.

The senior citizen at reception is not only out of touch with customer service but also seemingly with the world. She had no idea what she was doing or saying, making up procedure as she was going along. But the most alarming statement she made was that this establishment is not governed by a recognised body. I'm sure she is wrong as not one word from her mouth made me feel like she knew what she was talking about but if what she said is true I would be alarmed for people who have used this place as it may end up on watchdog!

Mr D. (.

Excellent eye test but felt pressured into buying frames then and there. I was actually told that I would 'get confused' if I left and didn't come back. The only confusing bit would be why you would pay so much for frames.