Julie S.

Richard at RTFJ is an incredibly talented and compassionate jewellery designer. He created a stunning heart-shaped necklace that encapsulated my dad's ashes, and the entire experience was truly unforgettable.

From the moment my mum and I met Richard at his workshop in Wivelsfield, he treated us with the utmost respect and kindness. He took the time to learn about my dad and made us feel so comfortable during such an emotional time. Watching him carefully handle my dad's ashes with such care and professionalism was deeply moving.

Richard turned what could have been a difficult moment into something beautiful and memorable. The finished necklace is absolutely perfect, a meaningful keepsake we will treasure forever. I can’t recommend RTFJ enough for anyone looking for a unique and heartfelt piece of jewelry. Thank you, Richard, for your incredible work and compassion.

Tania

My sister and I had my late mum’s engagement and eternity ring - neither of which we would wear, they were of their time. Richard transformed them and my broken gold into 2 gorgeous pendants. Richard was so lovely to deal with and the results are beyond our expectations- thank you Richard we love them.

Steve L.

I took my Mum’s wedding ring had to be cut off many years ago on a foreign holiday and needed expert, professional and a jewellery specialist to repair to repair this very sentimental piece of jewellery.

After seeing Richard at RTFJ on the Repair shop, she felt he was the perfect person for this task and we were never at any stage disappointed.

We booked the appointment online last year and drove the 70 miles to see him one evening in January-25 at his West Sussex workshop and can honestly say we were taken aback with the advice and workmanship he dedicated to bring this ring back to its former glory.

We will not hesitate to recommend him to anyone that needs that ‘expert touch’ for jewellery repairs or if you want something bespoke made up.

He really is a true gentleman and I will take the words of a previous customer, ‘Thank you, Richard, for your incredible work and compassion.

Julie P.

From start to finish Richard and his team have done wonders! I wanted to continue to wear my Mums buckle ring with her wedding band, Richard advised what repair could be made, how long it would take, all the time providing reassurance that Mums ring would be well taken care of. I picked up the ring today and it’s absolutely perfect and beautiful. I couldn’t be happier, and am now recommending Richard’s company to everyone I know!

Jane H.

Richard repaired a much loved ring that was in a poor and broken state, left to me by my grandmother. It has been restored to its former lovely shiny beautiful self. Thank you so much

Marit B. D.

Amazing service I bought in a collection of rings to be re-sized and repaired. Most of these were my mums rings and I have never been able to wear them.. now I finally can! I wish I came across Richard a lot earlier - he and his team are just brilliant and so passionate about what they do! thank you again.

Sharon F.

Richard made my husband and myself 2 bespoke wedding bands made from sentimental jewellery from our parents who have sadly passed. First class service from start to finish very emotional ,we absolutely love them we really can’t thank Richard enough we will treasure them always.

Tanya P. S.

Ottimo e Bravissimo!
Trying to get a bail fixed to my late mum's antique brooch seemed impossible for most goldsmiths, but not Richard!

My husband suggested I get in touch with Richard from the Repair Shop, He contacted me straightaway and knew exactly what I wanted and how to do it. Throughout the process Richard explained everything: He was professional, friendly, extremely skillful, knowledgeable and experienced. Richard's quality craftsmanship cannot be equaled.

Richard also had the added difficulty of shipping it to us here in Italy where we live. But this he did! and by checking on tracking too, it arrived safe and secure.
As Julie reiterated in a prior review, Richard was indeed the whole package!
I recommended Richard and his team to everyone I know in the UK and here in Italy. Wishing his business continued success! There is such a need for good quality craftsmanship, that Richard wholeheartedly deserves his very own Jewellery Repair Shop show.