Rags - Milton Keynes

tvubaby

I find it disappointing and ironic that a boutique would sell China mass-produced clothing (evidence in the ‘FASHION’ label) for an upwards price of £66, and to then decline a refund within two days in perfect condition.

The label that I only noticed once home after the coat was draped over me by the sales assistant and tucked away out of view. The same label that had a size LARGE yet the assistant had told me twice was a SMALL - they had actually scribbled an S on their own removable tag. I’d like to add that I was not given privacy in having a look at how the coat did fit on me. Two sales assistants behind me. Including the same lady that had thrown the coat on me and later on denied me a refund. This coat was far too LARGE and the quality did not reflect the price. THIS was my reasoning for returning.

This was a rushed and pressured purchase as it was only minutes before their closing time and I wanted to be respectful of their time, especially on a Saturday. Therefore no, I did not notice your printed-at-home “we don’t offer refunds” signage that wasn’t within eye level. Maybe you could’ve communicated that or remove that you DO accept refunds on your site?

Out of pocket £66 but at least I haven’t wasted space in my wardrobe for something manufactured in China. Sadly this is the reality of the high street nowadays. Although, I had expected something better from a boutique.

My partner left an honest, polite review about our experience on their FB page for him to then be blocked? That’s an interesting way to go about valid criticism.

Jelena Dordevic

I highly recommend this shop. The staff are absolutely amazing. You feel very welcome and they serve you with kindness and knowledge about the product. They have great range of shoes and clothes and some very interesting jewellery. I bought a pair of earrings and a magnetic brooch and I am very happy with both my purchase and the whole shopping exeprience. Thank you very much.

Gregory Taylor

PREDATORY REFUND POLICY

Thanks for blocking me on Facebook for being honest.
Guess if we're being honest the coat we wanted to return was cheaply made in a sweatshop from china. Once we saw the generic 'fashion' label on it.

Sharon Davis

My friend & I had another fabulous shopping experience at Rags on Saturday. You would absolutely never get anything like the level of service they provide in a large, impersonal chain store. It's not just the great, friendly service they provide but a whole shopping experience. Their clothing range is amazing - a large selection but only a few pieces of each style, so you're going to come away with something a little bit different (so the odds of clashing outfits is very remote). We feel relaxed & comfortable at Rags plus we have some good giggles. We left your shop feeling on top of the world and we're delighted with our purchases, thank you for everything.

Debs Brown

The Staff in Rags are so welcoming and extremely helpful. The selection of clothing and accessories is fantastic and I very rarely leave without a bag full of goodies. The shopping experience is a real pleasure and personal to each individual.

mary owen

Lovely store, beautiful colours of the rainbow. Bought a lovely cardigan in the sale couple weeks ago, so cosy. Staff so helpful and you sure of a very warm welcome.

karen cox

Brilliant customer service from Rags! I bought a skirt whilst visiting a friend in Stony Stratford and a month later, decided I wanted another in a different colour. I messaged the shop and Sara got back to me immediately saying they had it in stock still. Made payment over the phone and was posted to me directly.

J Sharpe

What a fabulous shop! Gone are the days when I loved clothes shopping but it was like walking into a wonderland of beautiful things that were well made, reasonably priced and really stylish. The owner was so helpful and I can't wait to come back!