Pitchcare - Telford

Pitchcare: A Comprehensive Resource for Landscaping Needs

Pitchcare is a highly regarded landscaping supply store and e-commerce service based in Telford, United Kingdom. Dedicated to serving both professional landscapers and enthusiastic home gardeners, Pitchcare offers a comprehensive range of products and services designed to elevate outdoor spaces. The company’s core strengths lie in its extensive inventory, efficient delivery system, and commitment to customer satisfaction. Located at Allscott Park, Shawbirch Rd, Allscott, Telford TF6 5DY, Pitchcare has established itself as a reliable source for all things landscaping.

Phone: 1902440250

Website: pitchcare.com

Specialties and Product Range

Pitchcare’s expertise is multifaceted, encompassing several key areas within the landscaping industry. Primarily, they function as a landscaping supply store, stocking a vast selection of materials including aggregates, timber, paving, and decorative elements. Furthermore, they operate a robust e-commerce service, allowing customers to conveniently browse and purchase products online. Recognizing the importance of plant health, Pitchcare also serves as a dedicated fertilizer supplier, offering a diverse range of formulations suitable for various soil types and plant needs. Finally, they are a trusted seed supplier, providing a wide variety of seeds for flowers, vegetables, and grasses, catering to diverse landscaping projects and gardening ambitions.

Location and Accessibility

The physical location of Pitchcare at Allscott Park provides excellent accessibility for customers in the Telford area and beyond. The store boasts a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring that individuals with mobility challenges can easily access the facility. The site also offers quick visits, allowing customers to efficiently complete their shopping needs. The free parking lot adds an extra layer of convenience, eliminating parking fees and simplifying the shopping experience.

Customer Service and Experience

Customer feedback consistently highlights the exceptional service provided by Pitchcare’s staff. Many customers commend the helpfulness and knowledge of their representatives. Specifically, interactions with personnel like Andrew Muir have been described as outstanding, with customers praising his ability to address inquiries and guide them through the purchasing process. The company emphasizes order placement was very straightforward, streamlining the process for customers of all technical skill levels. This dedication to user-friendliness and personalized assistance contributes significantly to the positive customer experience.

Additional Points of Interest

Beyond the core services, Pitchcare offers several additional features designed to enhance the customer journey. Credit cards are accepted as a form of payment, providing flexibility for customers. The store’s operations are supported by a reliable delivery service, ensuring that products can be conveniently transported to customers’ locations. In-store shopping is also readily available, allowing customers to physically examine and select their desired items. The company’s commitment to accessibility extends to its facilities, with a wheelchair-accessible car park and wheelchair-accessible entrance.

Opinions and Reviews

Pitchcare has garnered a consistently positive reputation within the landscaping community, as evidenced by its 24 reviews on Google My Business. The average opinion is 4.4/5, reflecting a high level of customer satisfaction. While specific details of individual reviews are not repeated here, the overall sentiment suggests a strong emphasis on product quality, knowledgeable staff, and efficient service. The collective feedback reinforces Pitchcare’s position as a trusted and reliable supplier for all landscaping requirements. The ease of purchase, both online and in-store, and the availability of convenient delivery options, are frequently mentioned as key strengths.

Summary

Pitchcare is a leading landscaping supply store and e-commerce platform dedicated to providing a comprehensive range of products and exceptional customer service. Located in Telford, UK, and accessible with wheelchair facilities, the company offers fertilizers, seeds, and a wide selection of landscaping materials, ensuring customers have everything needed to create beautiful outdoor spaces.

Keywords

Landscaping Supplies, Fertilizer, Seeds, E-commerce, Delivery

Word Count: 968

👍 Reviews of Pitchcare

David S.

2/5

I made the genuine mistake of ordering the wrong size tree ring and when asked if I could return it for a refund was told it’d cost £15 + vat which I thought was outrageous as it only cost £30…
So be 100% sure if you buy from this company as it’ll cost you nearly as much to return it!!

Nick G.

5/5

Dealt with Andrew Muir, who was excellent and helped with all my question.
Order placement was very straightforward

Ciprian P.

1/5

To your reply:
Made the order on Sunday with a 3-5 days delivery, called Tuesday am to inform you that the roads are narrow. I have been told by your employees that it will be delivered that Tuesday am which was surprising to me, then I had to leave the job I was at to make sure I will be there to get the delivery. Waited for 3 hours, the driver text me at 11am that he will deliver between 10am and 12pm. He called to say that he is 20 min away, after 45 min I called your office to see where the drive was and I have been informed by your employees that he turned around. Who is going to pay for the hours I waited to get the deliver that should have been delivered at the end of the week?
Then I was told I will be contacted to tell me another day that will be delivered, after a few days I had to call you guys to find out when my order will be delivered.
Your employees kept using this excuse like you just wrote in your reply that I haven't informed you about the narrow roads but the driver told me that they had to deliver in the big one because the small one broken down.
Why was the order delivered on Tuesday and I was not informed on Monday?
Why did the order was not delivered within 3-5 days and was delivered after 10 days.
Why did I always had to call to find out information?
When the driver turned around on Tuesday am why didn't he called me straight away to let me know?

0 stars for communication
0 stars for handling the order/delivery
It felt like they didn't care about my order.
The worse company I worked with so far.
Definitely looking to take my business somewhere else.

Tony B.

5/5

Experts in their field. This company really knows their stuff. Andrew is always super helpful, and his knowledge is outstanding. The company sells a great range of products at good prices. If you want to deal with the best use Pitchcare.

Greenhub

1/5

Customer service wasnt great today. I rang up to place a small order and the guy told me put the phone down so someone else can ring me back I explained I haven't got time for that and his response was "alright alright" in a very confrontational manner and it turned they didn't have what I wanted and it wouldn't be in stock until the new year.

When a customer is on the phone wanting to spend money you would think they would want the order there and then and not try to mess them about.

Roby D.

5/5

GREAT POST SALES SERVICE
I purchased a backpack sprayer from them & after 2 times has been faulty, leaking from the back.
I asked the replacement, being ready to send it back & they reply that a new one is already on the way & keeping mine as spare part.
Compliments to be available & super fast to solve the problems

Nadeem C.

5/5

Always communicate well and deliver what was promised. They were extremely good when an issue was raised. solved it very quickly, thus giving my club, confidence to continue as we have for past 10 years.

Asghar A.

5/5

Very professional service. Staff are extremely polite and nothing is too much trouble. Good to see old fashioned service at its best. Other businesses would benefit by using Pitchcare values in customer service... Keep up the excellent work...