Outdoor Value - Great Yarmouth

Outdoor Value is a well-established company located at Morton Peto Rd, Great Yarmouth NR31 0LT, United Kingdom. The business specializes in providing e-commerce services to its clients, making it a convenient option for those who prefer online shopping. The store's wheelchair-accessible entrance and acceptance of credit cards make it an accessible and user-friendly establishment for all customers.

In terms of customer feedback, Outdoor Value has received 47 reviews on Google My Business, with an average rating of 3/5. This mixed feedback indicates that while some customers have had positive experiences, there is room for improvement in certain areas.

One of the key features of Outdoor Value is its commitment to providing high-quality products and services. They have a wide range of items available for purchase, catering to various needs and preferences. The company's website, outdoorvalue.co.uk, is user-friendly and easy to navigate, allowing customers to browse, select, and purchase products with ease.

For those looking to contact Outdoor Value, they can be reached through their website or by visiting their physical location at Morton Peto Rd, Great Yarmouth NR31 0LT, United Kingdom. Customers can also get in touch via phone, though a specific number is not provided.

👍 Reviews of Outdoor Value

Jon R.

1/5

I ordered a boot rack from these people, but unfortunately the drainage holes have been drilled at the top instead of a bottom so it will cause the boot rack to fill with water and rust away at the weld. Also, the screws they provided for installation were very short and the heads weren’t cut properly so I had to use my own

Stephen E.

5/5

Maybe there is some inconsistency here given range of reviews but I found the customer service absolutely excellent. Bought two outside mirrors. When opened packaging to install, one had a broken mirror. Asked for replacement and no issues with immediate despatch of new mirror that arrived next day.

Pied P.

1/5

Pathetic service!
Bought a bag on amazon from this store based in Great Yarmouth. An extortionate £6 for delivery and no item received. Vendor can see I never received item as tracking shows this.
I asked for a refund but seller refuses until they receive item back from Royal Mail. For the money paid they could have afforded to use DPD and then I would have received item.
Many weeks later and no item and no money. A to Z is a waste of time as they favour the shop and not the customer
Garbage
Do NOT use this company

barry T.

5/5

An issue with the item delivered, replacement sent within a few days, excellent customer service team, highly recommended...

Lisatrundle L.

1/5

If I could leave a minus star rating this would be -10. This is the most appalling company to deal with if you want to have any sort of communication with them. If you have a problem, you cannot phone them as they do not answer their phone. As for their fast email reply service, this is great if you want generic replies which are of no use in solving your issue/problem. I ordered a tent and paid for next day delivery, it eventually turned up 3 days later & was therefore no use to me. Trying to sort out the return has proved frustrating, as their email reply person never seems to answer the questions I have for them. DO NOT ORDER from this company, if you require any sort of customer service. It’s been the most awful customer experience ever!

andrew M.

5/5

I’m astonished at the poor reviews, after my experience.
I bought an item four and a half years ago. It came with a five-year guarantee. The item had not fully survived five years.
On Saturday evening I wrote to Outdoor Value (OV) and received a pleasant reply the following morning (a Sunday).
After providing some pictures of the wear and a copy of the original invoice I was offered a replacement item. It arrived on Tuesday. In less than three days from my initial contact with OV.
I can say that I was delighted with the courtesy I received from OV and the speed with which the matter was resolved.
Perhaps they have had issues as outlined here in some of the comments but I could not have received a better or more helpful service.

Daniel

1/5

Absolutely shocking customer service!! Don't even give this place your time of day. Doing some fencing at home and in desperate need of a post drill which they list on there website as in stock. Ok so drive 40 mins to get there to be told we can't sell you one as we sell these on eBay. What is the point of advertising them as available but not selling them Not even with cash in hand would they sell me one!! Everyone just sitting round doing nothing or smoking, So take my advise and don't bother even trying to give them your hard earned money!!

Patricia D.

4/5

Bought a pond pump which arrived on time and worked well but only for 9 weeks.
I contacted the outdoor value who immediately replaced it within 5days. Great customer service. Fingers crossed this one lasts.