One Retail Group - London

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: Ryland House, 24a Ryland Rd, London NW5 3EH.

Website: oneretailgroup.com
Specialties: E-commerce service.

Opinions: This company has 96 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of One Retail Group

One Retail Group Ryland House, 24a Ryland Rd, London NW5 3EH

⏰ Open Hours of One Retail Group

Monday: 9:30 am–5:30 pm
Tuesday: 9:30 am–5:30 pm
Wednesday: 9:30 am–5:30 pm
Thursday: 9:30 am–5:30 pm
Friday: 9:30 am–5 pm
Saturday: Closed
Sunday: Closed

One Retail Group

One Retail Group is a well-established e-commerce service provider located in London. With its headquarters at Ryland House, 24a Ryland Rd, NW5 3EH, the company has been at the forefront of digital retail solutions since its inception. Their primary focus lies in assisting businesses to navigate the complexities of online sales and marketing, ensuring that clients can reach their full potential in the virtual marketplace.

Specialties: E-commerce service.

The company's specialties revolve around providing comprehensive e-commerce solutions, including website development, digital marketing strategies, and customer engagement techniques. One Retail Group understands the intricate nuances of the e-commerce landscape and uses this expertise to offer tailored services to each client's unique needs.

One Retail Group has garnered a strong reputation within the industry, with a 4.2/5 average rating based on 96 reviews on Google My Business. This impressive track record is a testament to the company's commitment to delivering high-quality results and maintaining exceptional client satisfaction.

To learn more about One Retail Group's offerings, visit their website at oneretailgroup.com. For any inquiries or to discuss potential projects, please contact them directly at their London office.

👍 Reviews of One Retail Group

Carmen G. B.

5/5

I am incredibly impressed with both the quality of the product and the outstanding customer service I received. The product itself is fantastic. It is an electric blanket and I couldn’t be happier.

When I encountered an issue with my original purchase, the customer service staff ( Jenny) was quick to respond and went above and beyond to resolve the situation. They promptly sent me a replacement, which arrived in perfect condition and works wonderfully.

This experience has left me with a lot of confidence in the company and their commitment to their customers. I highly recommend both the product and the exceptional support behind it.

Emmma K.

1/5

I ordered Pure Marine Collagen tablets from Superdrug, unbeknown to me they were being shipped by One Retail Group.
Firstly it said the order had been delivered so i contacted to ask them where it was as i was home at the time of the (so called delivery)
Customer services were great & looked in to it & asked me to confirm my address as they would send a replacement so i did, only to then receive another email from someone else asking me to again confirm my delivery address & then another message to say i have been refunded as they were out of stock!! All very confusing & time consuming so i will make sure in future where i purchase from does not use this company.

Peter S.

5/5

This company is excellent in how it deals with its customers. Prompt, professional and courteous resolving a problem encountered with an Amazon delivery. I would recommend them wholeheartedly.

James P.

1/5

AWFUL Company! I bought 2 dehumifiers from this company through Debenhams! I returned the dehumidifiers for a refund and I'm still waiting after 6 weeks I've pestered Debenhams weekly! it's not them it's One Retail Group dragging their feet and not replying avoid this company!

Dee

1/5

Purchased a de humidifier through Amazon , it didn’t arrive on the time / days given so it arrived outside their arrival date and was too late ,they are expecting myself to pay for a return ? Even though it’s their fault this is being returned .
i have done chats with Amazon who have amazon have requested a free returns label from them twice now and they haven’t replied .
Very frustrating as it’s not my fault it’s having to go back .
They have ignored my last two messages to them also.

Order Order # 203-5936155-5363526. So you can see all messages from me

Giovanna M.

1/5

AVOID!!! Terrible customer service, sent item to the wrong address and did not want to change order even though I have contacted them within 5 minutes. Have to organise return and pay for postage.

B K.

5/5

I recently bought the dehumidifier through Amazon Dubai. It had some faulty so I contacted Amazon but couldn't reach the customer service team at all. So I decided to contact the headquarter of the product in UK to double check, upon spoke to Emma, She arranged the replacement right away to Dubai!
I couldn't believe this.
As I am also in customer service field, Emma provided the best customer service I've ever had, her attention to detail and prompt and quick replies are highly appreciated.
Thanks to Emma again!

Bruce M.

5/5

Honestly, without doubt the best customer support I have ever received, bar none! I emailed Jenny with a request for a replacement remote for my fan and it was all sorted within just a few minutes. BTW, we bought our fan in 2021 and we absolutely love it - we highly recommend this company and their products 🙂