Muscovado Coffee Shop - Basildon

Roisin S.

When I first moved to Basildon, I stumbled upon this lovely local café while exploring the area. I was browsing the menu from a distance when a kind lady approached me and asked what I was looking for. Even though the item I mentioned wasn’t on the menu, she warmly smiled and said she’d be happy to prepare exactly what I wanted. That moment of genuine kindness left a lasting impression on me.

I returned several times after that, and every visit was just as delightful—the food and drinks were always superb, and the service consistently friendly and welcoming.

After starting a new job, I wasn’t able to visit for quite some time. But when I finally returned today, I was greeted with the same warm smile and a delicious cup of coffee. It felt like nothing had changed. When I explained why I’d been away and mentioned how tired I’d been, she sincerely asked if I was okay. That small gesture meant so much—it’s rare to find that level of genuine care these days.

This is true customer service, and it’s what makes this café so special. I regret not asking the lady’s name, but I want her (and everyone else) to know how much I appreciate her kindness.

If you’re ever in the area, I highly recommend trying the caramel macchiato and chai latte—they’re absolutely delicious!

This café has earned a loyal customer in me, and I’ll keep coming back not just for the drinks, but for the heartwarming experience that comes with them.

Howitbee _.

A little expensive for what it is, but the food is still great and the staff are always so lovely :^)

Susan

I had a lovely day at Muscovado cafe with my family. We all ordered sandwiches, milkshakes, toasties and hot drinks which all tasting amazing. The service was also wonderful, the staff were all polite and willing to help answer our questions.

Shubo H.

Excellent service great drinks, especially the frappé

Richard B.

Nice food & drinks delivered with a happy smile, everything is good quality 👍

aston T.

We had toasties and coffees, service was fantastic, food and drinks were amazing worth every single penny

Sarah G.

Service was fine, got 2 milkshakes and 1 Bakewell tart and it came to £17.50! Which seems ludicrously high, especially when the menu says the milkshakes are £5.99 😬

Ellie-Mae B.

I ordered a vegan sausage roll which when arrived was notably stale as the sausage was rock hard. I had eaten some of the pastry and then noticed that the sausage had mould on it. When I returned this I was asked if I would like another one as “they won’t all be mouldy”. I declined and did receive a refund. However, I was told they was mouldy because the tray was wet, however I’m not sure I believe this as the bottom of the pastry was not wet and it was the top of the sausage that had mould.

Either way, I appreciate the refund, but probably will not be ordering food here again.