Moss Bros Hounslow - Hounslow

Address: 175 High St, Hounslow TW3 1QL, United Kingdom.
Phone: 2039267838.
Website: moss.co.uk
Specialties: Men's clothing store, Clothing store, Custom tailor, Formal wear store, Tuxedo shop.
Other points of interest: Delivery, In-store pickup, In-store shopping, Onsite services, Wheelchair accessible entrance, Men's clothing, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 93 reviews on Google My Business.
Average opinion: 3.9/5.

📌 Location of Moss Bros Hounslow

☎️2039267838

⏰ Open Hours of Moss Bros Hounslow

Monday: 9 AM–6 PM
Tuesday: 9 AM–6 PM
Wednesday: 9 AM–6 PM
Thursday: 9 AM–6 PM
Friday: 9 AM–6 PM
Saturday: 9 AM–6 PM
Sunday: 11 AM–5 PM

Overview of Moss Bros Hounslow

Located at 175 High St, Hounslow TW3 1QL, United Kingdom, Moss Bros Hounslow stands out as a cornerstone for men's clothing and formal wear in Hounslow. This retail outlet, accessible via phone at 2039267838, offers a comprehensive shopping experience that caters to various needs of gentlemen. The store, which can be reached through their user-friendly website moss.co.uk, prides itself on being a hub for men's clothing, offering a custom tailor service, formal wear, and a dedicated tuxedo shop.

Key Features

- Specialties: Moss Bros Hounslow is renowned for its custom tailor services, ensuring that every garment fits perfectly. It's also a go-to spot for formal wear and tuxedo shopping, making it ideal for special occasions.
- Customer Service: The store boasts excellent customer service, as evidenced by numerous positive reviews on Google My Business. Customers have praised the staff for their attentiveness and ability to resolve issues swiftly, exemplified by a customer's experience with a suit button that was promptly replaced.
- Convenience: The shop offers various conveniences including delivery, in-store pickup, and in-store shopping. For those with mobility needs, the entrance is wheelchair accessible, ensuring everyone can enjoy their shopping experience.
- Payment Options: Accepting a variety of payment methods, from credit cards and debit cards to NFC mobile payments, Moss Bros Hounslow caters to all customer preferences.

What to Expect

visistors can anticipate a blend of classic men's attire and modern fashion, with a focus on quality and service. The store's commitment to customer satisfaction is evident in its policies and practices, which include on-site services and a responsive team ready to assist with any alterations or queries.

Insights from Reviews

Reviews highlight the exceptional service provided by staff members like Rhaeel, who went above and beyond to address a customer's urgent need for a corrected suit button. This level of dedication and quick resolution of issues contributes significantly to the store's high rating of 3.9/5. It's clear that Moss Bros Hounslow values customer trust and satisfaction, ensuring that visits are not just transactions but experiences.

Recommendation

If you're in the market for quality men's clothing, formal wear, or simply looking for a personalized shopping experience, Moss Bros Hounslow is definitely worth considering. Don't hesitate to visit their website moss.co.uk to explore their range and perhaps place an order online for a convenient in-store pickup. The staff's commitment to excellence, coupled with the store's convenient location and accessible features, makes Moss Bros Hounslow a top choice for gentlemen's apparel needs in Hounslow. Don't miss the opportunity to experience the service that keeps customers coming back, even for the smallest issues. Contact them today to see why they're a favorite among local men.

👍 Reviews of Moss Bros Hounslow

Collector O. C.

5/5

I originally purchased a rental suit, which I picked up from Hounslow Moss Bros. I tried on the suit but sadly the shirt top button came apart in my hand. I was very worried as the wedding event was that weekend. Luckily for me, I had Raj and Ray, who quickly saved me. Within a matter of minutes, the button was replaced and I was ready to go. If you want a suit visit Moss Bros Hounslow, these members of staff are the best 👌. Thank chaps.

Donald M.

5/5

Dealt with Rhaeel today and he was really attentive and made sure my requirements were forfilled. No discount but great great service 👍🏿 thanks

Abu H. J.

1/5

Went to return a suit which I no longer wanted and had 14 days to return it, all the tags on there, unworn, with the receipt, the staff went to call the manager and both where rude and said it had clear sign of wear which it didn’t as I havnt worn it, which can only mean that they sold me a worn suit.
They Refused to return the item, spoke to me rudely and both unprofessional, next time I will not be going to moss. With that price tag I would expect a professional level of service, there are other highstreet ships selling suits who would love the business and would atleast smile at there customers.

COMPLETELY UNPROFESSIONAL, ESPECIALLY FROM THE MANAGER.

P F.

1/5

Rude staff. If u want disrespect in this store then you can visit this store.

Usually i do shopping online. I went this store for the first time to return the items which i order online, so mean time i said to my husband to try blazer which we wanted to buy online i said will try first size in store so that will get easy to purchase online, which size we was looking for it, it was not displayed on the floor so one of the staff went inside to check for me, then other one of the staff said he will put order for me , i said no thank you i will put order online by myself at home, he been rude to me by saying “if you want to buy online then why you waisted their time “.
I am confused now. If company is the same and i want to buy product from online by myself then why he needs to be so rude?.

Staff way of the dressing style was so good, like both staff were wearing blazer and they were looking soo smart & they were presenting their self as a professionals but the way of behaviour like illiterate person.
I never waisted their own personal time, they are there for to help customer and to do the same moss bros paying for them. Doesn’t matter customer want to buy product or not.

If they think they are wasting their time then why they are accepting the returnable items

Hounslow MOSS BROS staff doesn’t know to give good service they insulting their customer if customer changes their mind.

sege S. E.

1/5

It's best not to work in a than to make yourself and others miserable. Staff seem dismissive, little knowledge of suit styles, costumers seem to bother them.

Zakiullah S. ?.

5/5

I went in to Hounslow Moss Bros today. I met Mr Hamayoun a sales person, he has got an amazing customer service skills, well behaved and helpfull person. I had planned to buy one thing but i bought 5 item. Thank you Hamayoun
I will leave another review after using the items.

Damian M.

5/5

I have visited the store a week ago looking for a suit for an event which is coming in
May. As Im quite busy it was really important to sort out the suit during this visit as I simply wouldn’t have time to roam around the city to look for something else. Gentleman named Paul (apologies if I misunderstood the name) was very polite and helpful. You can tell he has years of experience in customer service (I do work in customer service as well and that’s how I would expect the service to look like), I didn’t even check the price tags because I was very happy with his service. Despite our difference in age he could find an easy and relaxed way to talk to me. He has given me a lot of good tips which I wouldn’t think of (Im not a suit guy, Im completely opposite I would say and into streetwear) pinned my suit trousers and sent for alterations to company’s tailor for an reasonable fee. Simply amazing. Thank you Paul for your help.

Karan

5/5

Recently to this store on the morning of a wedding, still not sure what I was going to wear as I had been so busy in the days preceding. Ansol was extremely helpful, suggesting what I could wear to match the jacket I already had. I was very happy with my outfit having purchased trousers and a tie with Ansol's help. Thanks Ansol - really appreciate it!