Maison White - Fine Gifts and Home Decor Accessories - Wallingford

Lisa Bagshaw

Fantastic store with beautiful products. Staff always helpful and friendly. Really lovely Aladdin’s cave of treasures with different rooms. All with a variety of quality products including Sylvanian families.

Soph

Excellent customer service.
I ordered the wrong size curtains - it was hot and late in the day!! Emailed first thing the next day, had a response within 10mins. Refunded, no problems.
Thank you team.

Bert Cockerham

Excellent service, fast delivary. Was a minor problem.But sorted out with no fuss straight away. Thanks Chloe.

Susan Morris

I purchased a gift for my newborn granddaughter, unfortunately the same jelly cat bunny was also purchased by 2 other family members as well. On contacting the company, I was advised I could return the item, but was not told there would be a 15% restocking fee on top of the returns postage. I only found this out by reading their terms and conditions. It pays to read the small print. Next time I will purchase from a company with better terms and conditions that are more upfront.

joe bloggs

Reply from Maison White says all you need to know really see below....

Reply from Maison White ltd

Updated 4 hours ago
Hi Mark (why hide under Joe Bloggs)

I will gladly give the whole email chain from you and from us to anyone that requests it. But it’s easy to see what we are dealing with from previous reviews left by ‘Joe Bloggs’

You really are unbelievable, your review goes to show. Our handling has no relation to you being registered disabled. Kindly don’t use that as an excuse it bares no relevance to the situation or how it’s been handled.

I would usually post full communications in reviews so the situation is clear for all to read however it’s limited to 4000 characters and there is over 30000 in the communications.

You repeatedly called, were rude on the phone to me and to my colleagues which is unacceptable. And we do not tolerate it.

While we happily bend over backwards to help our genuine, simply put, polite customers if there are issues. But we will play by the rules (the law, including your consumer rights) if customers behave in such a way that you have. I’m afraid you entered into this with your own actions.

5 parcels were lost that day by Royal Mail - 4 of them were replaced after 5 days of being missing- all of those customers were polite and understanding. It’s a real shame that you were not as we would have been more than happy to handle this differently.

We were prompt and helpful with replies (in the beginning) I passed the handling to Ron as you were insufferable and unaccepting of the situation.

You have been informed on multiple occasions that you will have refund. Once the parcel is confirmed lost by Royal Mail.

Yet your threats bad reviews and calling trading standards continue.

Warmest wishes and kindest regards Mark!

Maison White

Sally Excell

Excellent company thank you very mu.ch. Great prices and very fast delivery

Jess Lines

Great service and friendly staff. I've ordered quite a few items online from these guys - mostly cuddly toys! Delivery is always very prompt and on a couple of occasions a team member has called me to confirm details of my order and they've been really friendly and helpful.

Stephen Smith

Do not buy from this company they sold me a jellycat bunny for the ear to drop off 1 day later then refused to swap or refund also on calling where very rude and shouting down the phone then proceeded to argue it wasn’t from them even though I have the receipt from them and they posted it to me . This is one very unprofessional company with very angry bosses. Trading standards will be looking into this ?also like to add I contacted jellycat themselves direct and who you distribute for and gave them our serial numbers and receipt from yourselves and was horrified to hear how you treat us with your false made up stories of not your stock and my daughter has a replacement bunny on route from them, I’m sure you’ll be contacted by them in time . . Maybe they should give you classes to you on how to give good customer service and not scream down the phone at people who has paid good hard earned money for faulty stuff you sell and there’s a lot of negative reviews on your page growing all saying the same thing.