J&J Global Fulfilment - Northampton

KLT UK

We have been with James and James for seven years and are still with them until we move elsewhere. Do NOT go to this company to fulfil your orders unless you are a large company doing more than 25,000 orders a month.

They don't care about small businesses, they don't want your business, they only want large players.

In our first 2-3 years they were responsive to us and we meant something to them. Now, they don't bother about small businesses. This has been the case for the last 3-4 years.

They have overcharged us thousands of pounds and two years on are still investigating why they have overcharged us thousands of pounds. They throw our products (in fragile glass jars) into boxes with hardly any packaging and deliver them to our customers with a prayer.

Every three months we have to remind them to package our products in inflatable airsacs in the way we agreed with them by way of written contracts and what we pay them for. They promise to package our products properly and they do, for about three months, until we start getting customer complaints again.

If anyone thinks this is a scam review by a competitor, send us an email and we will happy provide you as much proof as you want.

Find another company if you are a small business. James and James doesn't have time for small businesses.

sathyajith wanniarachchi

*THE MOST HORRIBLE EXPERIENCE OF LIFE AS AN ONLINE BUYER*
I DIDN'T GET A NEW GEDGET DISCOVERY ONLY DISCOVERED NEW TRAPS I CAN FALL IN BUYING INTERNET, THEY HAVEN'T PAID MY RETURN OF AT LEAST HALF OF VALUVE WHEN I RETURNED THEIR ITEMS SEALED BOXES WITH SPECIAL DELIVERY.
I DON'T KNOW WHERE I CAN INFORM IN THE UK.
tried to justify it with lots of controversial statements.
the trial box came extremely late after the order>unimpressed item>cancelled subscription.
FEW DAYS ANOTHER BOX. JUST OPENED IT TO TAKE PHOTOS OF IT AND RETURNED THE NEXT DAY. AFTER I ASKED THE RETURN PAID ME 30 FOR 81.99 TAKEN FROM THE SAME ORDER.
first, they said I had returned the first box which is why they paid the trial box amount. I HAD A PHOTO OF THE BOX I RETURNED WITH TRACKING ID.
I TRACKED IT FOUND IT WAS 2ND BOX THEY ARE NOT HONEST. AND FOUND 2ND BOX POSTED AFTER I CANCELLED THE SUBSCRIPTION.
then they said at that time they did not have items for the trial box so sent me a subscription box first, they have not taken permission for that but anyway, they have taken money for that from my card. but I said, I only requested a trial box at first. if they pay for the return, I’ll send both boxes as I already paid 9.95 for the return.
they did not even consider that they did not admit that sending the wrong items was not their fault.
(I knew I had received a trial box after seeing many reviews on YouTube as it had a wireless charger and a small speaker as most of them get)
IN THE END, the only thing I have is a DISAPPOINTMENT.

Hailey Harn

We have had a great experience working with James & James for a few years now. Most importantly, our customers love the fast shipping time and accuracy of orders. We almost never receive complaints. Our corporate team loves the visibility into every aspect of our orders, inventory and finances with this facility, and have had great experience when working with Customer Service, which is not needed often. Great team and great facility.

Ayesha Ziya Customer Services

We Have had a wonderful experience dealing with James and James. Amazing customer service and a very helpful team. I would like to say a very special thanks to Shannon who worked very closely in helping set everything up and being there for us every step of the way, no time was too much when it came to helping resolve a issue or have an understanding of something I was unsure of. The Induction process is so easy to understand and if you are not too sure the team at James and James is on hand to dedicate as much time as you may require. Once again thank you so much to the team and especially Shannon for making the experience so pleasant and easy to understand, you have been absolutely amazing and we would highly recommend you to anyone look to use the services James and James provide...

Sandeep Juneja

Our experience with James and James has been nothing short of excellent! We would highly recommend them and here’s why:

Response Time
They are quite fast with replies in a few hours or within the day. The team is friendly, professional and courteous. Nathalie has been a real credit to the company and it says a lot about the culture they are fostering.

Refunds and accounting matters
They are surprising fast to revert and settle refunds or credits, which is very nice.

Solutions oriented approach
In business it’s unrealistic to expect to have an issue free relationship with any business partner. It’s how they handle it that distinguishes a great company from all the rest. Instead of thwarting calls or avoiding the client, we have found they come right out with a solution or resolution. This is invaluable in a provider and business partner.

They’re a great choice, even if you’re a small or medium company if you expect to grow then this gives you the peace of mind that a surge in orders would easily be met. The team and infrastructure is comparable to the global logistics giants who charge thousands of pounds to set up an account, with J&J its a negligible sum and very affordable even for an SME.

John Mwa

Don't ever trust this company. I stared year ago; they ruined my business. They took weeks to do deliver products & weeks to reply to emails. They only apologies. They ruined my business. I have bad Google reviews on my website. They don’t care. I had a loss on my business because of James & James. But if you late to pay their bills they take you to court. Please be aware.

Harrison Richards

UPDATE (02/21): One year later, the five star service we received from the sales people has turned into one star service from the customer service department. Our orders are late to ship, our inventory is not properly stocked, James and James does not answer our emails. I understand Brexit has been hard, but taking 14 days+ to answer our emails is unacceptable.
ORIGINAL (03/20): Shannon and the James + James team were great to work with and made our custom set up easy. Since starting, all of our orders have shipped out promptly! Would highly recommend.

Ton Mazzone

I wish I could give zero stars.

Was not informed on deposits costs (£2000+) or set up fees (£700) by the lady who signed me up. As soon as I sign the contract to proceed, i'd been invoiced the above.

I decided I did not want to proceed due to the reasons above and I have now been threatened to go to court to pay the sum of over £700 for 'set up' fees, that I wasn't aware of and which I will categorically not pay (and have been advised not to by my lawyer).

I haven't even signed into their online portal and receive weekly emails from James & James saying 'to start your setup, sign in' but yet i'm still being threatened that I must pay a setup fee. Baring in mind, my stock was not sent to them, I was not made aware of the costs AND i'm receiving emails to 'start' setup.

This company are a disgrace, overpriced and I would avoid at all costs.

All they want to do is take your money, even during these hard times. Imagine trying to make someone pay £700 for a service they haven't used? Despite what a contract says (even though it was clearly manipulated in bad faith), there's no human touch to this poor excuse of a company.