Hungerford Arcade Antiques & Collectables - Hungerford

Melissa S.

A wonderful place filled with interesting things. The cafe on the top floor, amongst the beams, is adorable.

John S.

Posting on behalf of my mother-in-law:

I recently had a truly frustrating experience with Hungerford Arcade that I feel compelled to share. On Saturday, 1st February, I bought a watch that I immediately loved. The lady who helped me was lovely and negotiated a deal with the seller for me, which made me extremely happy with my purchase. However, within just a couple of hours, I noticed the watch was losing time—first 30 minutes behind, then gradually worsening to two hours behind.

I returned on Sunday to speak with the assistant and the manager. They were friendly and suggested I get the battery changed to see if that resolved the issue and assured me that if the watch still didn’t work, I could bring it back for a full refund, including the cost of the battery. I thought this was a fair and reasonable solution.

However, when I went to the jeweler, they recommended to get the battery replaced on Monday, the watch continued to lose time. So, I went back to Hungerford Arcade that afternoon expecting a smooth return process. Instead, I was met with unprofessionalism and rudeness. The lady who helped me accused me of lying, outright denying that I was told I could get a refund for the battery. She even went so far as to imply that I had tampered with the watch, even though I had taken it to the very jeweler they suggested.

After an unnecessarily tense exchange, she begrudgingly offered to refund me the £6.50 for the battery replacement as a “goodwill gesture,” but I told her to keep it because of the way I was treated. The whole experience left a sour taste in my mouth. I did end up purchasing another watch, which so far is working fine, but I am sorry to say that I will not be returning to Hungerford Arcade after this.

I do not live close by (live in Hertfordshire) so I’m glad I managed to get all of this done while I was in the area as I wonder what their position would have been if I had got home and found the watch not to work, I expect I would have been left with a non-working watch with no recourse.

To anyone considering making a purchase from here, be cautious of products that may not work correctly as most things are second hand/vintage and be familiar with your rights as a customer. It is a shame how one member of staff can let down an entire team and spoil the trust in the store.

Neil H.

Proper little antique shop, occasionally seen on bargain Hunt on TV. I bought a walking stick from there, although I have since lost it. It was sensibly priced.

Richard B.

Nice place to wander around, pretty vast place full of hundreds of shelves of antiques and nicknames, lots of cheap items, also lots of not too expensive antiques, have all sorts of items from jewellery, ceramics, books, furniture, records. Very interesting just to wander.

Mark T.

What an amazing place... I can spend hours looking around this place.

Whatever you collect your likely to find it here.

The staff are so knowledgeable and the advice is always good (and free)

George

My kind of town ,my favourite arcade.Can spend hours here.It is not one antique shop,it's many under one roof.Some things just impossible to resist.

Mark A.

Great place to visit, including the newly opened Henry's Tea Room on the top floor. I enjoyed a nice pot of tea, easily enough for two cups! I also enjoyed a coronation chicken sandwich with a nice side salad, everything being as fresh as a daisy. The staff were super friendly and i wouldn't hesitate to return again.

Daaé

I stopped in here on my way home London.
There were so many antiques. It was nice to be able to see comfortably. If you look carefully, I think there is treasure. 🙂 It's like a hidden treasure hunt..! If you're interested in antiques, stop by here.