Horsham Argos (Inside Sainsbury's) - Horsham

Figen ?.

Unfortunately, the biggest misfortune of Horsham Argos is having an employee named Jade. She never listens to customers or understands their issues. She makes her own personal judgments and completely ignores people she doesn’t like. She is very rude and disrespectful. I truly feel sorry for Horsham Argos. She truly needs training on how to behave politely.

Marcus T.

*AVOID AVOID AVOID*

Tried to return a pair of curtains as they were alughtly too big for the awkward sized window we have, only to be told by the less than helpful sales assistant that they couldn't be returned as they were 'filthy' and 'disgusting'.

These curtain were taken out of the packaging, held up against the window and then promptly put back in the original packaging. If they were as she described then they must have been sold in that condition.

For the money we paid, the quality of these curtains, were now stuck with, is awful. Next time I'll save myself the displeasure of visiting here and head to Dunelm instead.

Travel S.

Poor quality products, staff seems to not understand what warranty is? Purchased a vacuum cleaner and the handle was broken. Took it back and staff suggested to come on Saturday to talk with the manager. The manager gave me a number to call Argos customer care but they said it was collected in store and i can only get it replaced or repaired in store only. Such a bad customer service, I visited the store 3 times, staff didn't do anything with the broken product which is still in the warranty.

Michelle C.

I visited the Horsham store today and had a query. I queued behind a really happy, friendly customer with his son and he was being spoken to so rudely by a staff member called Chris. I didn't want to be spoken to in the same manner so I went elsewhere. There was no issue with the customer, this staff member is rude and unapproachable.

Paul A.

Attended Argos at Sainsbury's Thursday evening 30/5/24 with my son to pick up online purchases. What a disappointment!
To be greated by a grumpy elderly person that served us. Rude and very condescending. Awful experience!

Jimmy

Received curtains already been opened and stunk of cigarettes so returned them immediately. Got served by Ben. Rude guy, tried to blame us for the packaging. We gave it back exactly as it was given to us and he proceeded to tell us that argos wouldn’t have ever given it to us this way. He denied so told him to check the CCTV from the week before and he’d see how it was packaged and given to us… he said he won’t be checking that. He was very difficult, kept trying to cause an argument with us… the customer! Immature guy and doesn't know how to speak to customers nicely. I will be going to another argos all the time, simply because of this god awful experience.

Jamie M.

I found they were excellent having problems with Samsung HD TV. Gave me Samsung customer number that's when had a nightmare as a Disabled customer. My Carer corrected problem thankfully.

Martin B.

Every time I come here the staff seem to be hiding, one person out then the queue builds and builds then they all appear as if by magic by then it's way too late. I don't know who manages this shop but maybe good to actually have your staff visible. I've walked out a few times now just poor. For me this new store design is confusing and too small and is just way off meeting the needs of the customer. Bring back the old store or just close it as this idea of saving money to put them in your supermarkets is way off .