Haven House Children's Hospice Shop: Epping - Epping

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 179 High St, Epping CM16 4BL, United Kingdom.
Phone: 1992570649.
Website: havenhouse.org.uk
Specialties: Thrift store.
Other points of interest: Same-day delivery, Wheelchair-accessible entrance, Quick visit, Credit cards.
Opinions: This company has 22 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of Haven House Children's Hospice Shop: Epping

Haven House Children's Hospice Shop: Epping 179 High St, Epping CM16 4BL, United Kingdom

☎️1992570649

⏰ Open Hours of Haven House Children's Hospice Shop: Epping

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: 9 am–5 pm
Sunday: Closed

Haven House Childrenâs Hospice Shop: Epping â A Valuable Resource

For individuals seeking a unique and compassionate shopping experience, the Haven House Childrenâs Hospice Shop in Epping stands as a vital community resource. Located at 179 High St, Epping CM16 4BL, United Kingdom, this dedicated thrift store plays a crucial role in supporting children and families facing life-limiting illnesses. Itâs an organization deeply rooted in providing comfort and support, and the Epping shop is a tangible representation of that commitment. The shopâs success is built on the generosity of its volunteers and the communityâs ongoing support, all contributing to a worthy cause.

Phone: 1992570649

Website: havenhouse.org.uk

Specialties: Thrift store

Other points of interest: Same-day delivery, Wheelchair-accessible entrance, Quick visit, Credit cards.

About Haven House Childrenâs Hospice

Haven House Childrenâs Hospice provides specialized palliative care and support to children with life-limiting illnesses, their families, and siblings. They operate across North East London and Essex, offering a holistic approach that extends beyond medical treatment to encompass emotional, practical, and spiritual needs. Their mission is to create a safe, comforting, and joyful space for children and their families, providing a lifeline during incredibly challenging times. The Epping shop is one of several locations that directly contribute to the charityâs operational costs, ensuring they can continue to offer vital services.

The Epping Shop â A Detailed Overview

The Haven House Childrenâs Hospice Shop in Epping is more than just a place to find bargains; itâs a hub of community spirit. Itâs a carefully curated thrift store offering a diverse selection of goods, including clothing, toys, homeware, books, and accessories. The items are sourced through donations from the local community, ensuring that every purchase directly benefits the children and families supported by Haven House. The shopâs atmosphere is warm and welcoming, reflecting the values of compassion and support at the heart of the organization.

Key Features and Services

Several features distinguish the Epping shop and enhance the shopping experience:

Accessibility: The shop boasts a wheelchair-accessible entrance, demonstrating a commitment to inclusivity and ensuring that everyone can easily access the space.
Convenience: The shop offers same-day delivery, streamlining the process for customers who prefer to have their purchases delivered directly to their homes.
Payment Options: Customers can utilize credit cards for their transactions, providing a convenient and secure payment method.
Quick Visit: The shop is designed for quick visits, allowing customers to browse and make purchases efficiently.

Customer Feedback and Reputation

The Haven House Childrenâs Hospice Shop: Epping consistently receives positive feedback from its customers. Currently, it holds 22 reviews on Google My Business, with an average rating of 4/5. Reviewers frequently commend the shopâs friendly staff, the quality of the items available, and the satisfaction of supporting a worthwhile cause. Hereâs a summary of common themes found in the reviews:

Theme	Frequency
Friendly Staff	10
Good Selection	8
Support for Charity	7
Convenient Location	5

Many customers highlight the joy of finding unique and affordable items while knowing that their purchase is making a real difference in the lives of vulnerable children. The positive opinions reflect the shopâs commitment to providing a welcoming and fulfilling shopping experience.

Supporting Haven House

Shopping at the Haven House Childrenâs Hospice Shop: Epping is a tangible way to contribute to a crucial cause. By purchasing items, donating goods, or volunteering time, individuals can directly support the charityâs mission to provide comfort, care, and support to children and families facing life-limiting illnesses. Every contribution, no matter how small, has a significant impact. The shop actively seeks volunteers to assist with various tasks, including sorting donations, assisting customers, and maintaining the shopâs appearance.

Contact Information and Location Details

Address: 179 High St, Epping CM16 4BL, United Kingdom

Phone: 1992570649

Website: havenhouse.org.uk

The shop's location in Epping makes it easily accessible to residents of the surrounding area. Itâs a central and well-known establishment, adding to its convenience and appeal.

Conclusion

The Haven House Childrenâs Hospice Shop: Epping is a truly valuable asset to the community. It combines the appeal of a thrift store with the profound impact of supporting a vital charity. With its accessible location, convenient services, and dedicated volunteers, it offers a welcoming and rewarding experience for shoppers and supporters alike. Supporting this shop is an investment in the well-being of children and families facing incredibly difficult circumstances.

👍 Reviews of Haven House Children's Hospice Shop: Epping

Haven House Children's Hospice Shop: Epping - Epping

Scriba B.

1/5

Reading the other comments I can see I’m not alone in my experience. Love this charity and the staff in the other branches are nothing short of superheroes. However the woman manager in this branch is extremely rude and intolerant. She made my experience extremely uncomfortable. There are so many wonderful charity shops along this street so do avoid this one and the woman working there and try to donate to this wonderful charity online or some other way. Xxx a message to the lady working here if you see this and know who are you. DO BETTER

Cugini I.

5/5

This place is so nice, Anna is the best manager in town so friendly and if there is anything you need they can provide.

Nicky M.

2/5

I have always been a supporter of HH hospice and shop, I used to take my stuff to Chingford before they opened Epping.

I have also donated time, vouchers and holistic treatments to HH hospice itself, plus clothing from myself, clients and family to the Epping shop too. I previously found all the staff lovely over the years and they do an amazing job! However the new lady (manager I think) is unbelievably rude and I actually walked out as I couldn’t believe how rude she was.

I had to write this as my first thoughts were that I would never go back and then remembered what amazing place this helps support.

Hopefully this lady will change her approach as her approach is totally unacceptable!!

victoria C.

5/5

Had to write this as I am concerned about the last review that I have just read.
I have been a volunteer and customer at the Epping shop for over 5 years and can honestly say that I absolutely love it .I am more than happy working with the new manager - ( she certainly has never treated/spoken to me badly) Anna is a lovely lady just doing her best for a charity that her and Carol are very passionate about.. She is really fair and a Good manager who cares about her “staff”.
Both Anna / Carol are so passionate about the Hospice they go above and beyond .!!! We have many many happy customers everyday commenting on the friendly / happy and welcoming atmosphere inside the shop .🙏🏻♥️♥️🌷

Julia O.

5/5

Absolutely amazing. Stuff are very friendly, helpful and understanding. Always go back. Can't help it. Recommend every one to pop in and get something.

Jane

1/5

The shop is amazing, staff that come for free are amazing always greeted with a hello,i always gave my goods to the shop from my children and shop there for my children.
the new manager is really rude, to customer and her lovely staff , the manager has made people fell very uncomfortable, and lots of people in our area ,are talking about the shop looking untidy outside. And commenting about the new manager, how rude.
.we love the charity and will always give, but if she does not change will have to give to another haven branch. As we cannot have this kind of person in a charity shop.
The manager has put the prices so high, when we are given our clothes toys free

Samantha C.

5/5

Lovely shop with staff that go above and beyond- most are volunteers that give up their own time to support a charity that makes such a difference to the children/families they help and support!
Any reviews regarding people taking things from outside the shop has absolutely nothing to do with the charity and 2 (linked) people rating the shop 1 star can only be detrimental for the children that the charity shop is supporting!

Yes your pride might be hurt but your reviews are hurting many more people!!!

Please think about the bigger picture and the children you could potentially be affecting in a negative manner with your reviews that are of a personal manner and not to do with the Haven House Hospice charity shop.

HAVEN HOUSE, ITS STAFF AND VOLUNTEERS ARE TREMENDOUS AND I HOPE PEOPLE SEE THAT 2 BAD REVIEWS DO NOT REFLECT THE VIEWS OF THE MAJORITY!

Keep up the good work Haven House!

Christopher P.

1/5

My wife was spoken to with such disrespect this
morning in front of myself and young children! Donations were left outside and my little girl was interested in the rocking horse. My wife stood outside the shop for 15 minutes trying to find a way to donate to Haven Hospice and tried to call to see what opening times were. My wife is know in our local area and surrounding for being very generous and helping families in need through social media and person. A blond woman who I guess was the manager drove up and started shouting at us that we were stealing! Judging from recent reviews she is the new manager who treats others disrespectfully and asks her staff to write reviews to support her bad behaviour. Anyways We have 2 small children who are still shook up after this woman screamed at my wife that she was stealing when she was trying to make a donation and actually started tidying up the front of the charity shops as things were all over the front of the street. She snatched the rocking horse from my 4 year old causing my wife to get into an arguement with this woman. The charity shop manager needs a good course on customer service! My wife is actually a really decent person who has raised hundreds for Haven Hospice over the years and helps support the local events locally through her social media platform with a huge following. She will continue to help the charity but boy oh boy do Haven head office need to have a word. She seems to be the talk of the local community. Seems the shop will loose custom because of one person's unprofessionalism.
I can imagine this review will get deleted but we have screenshots and my wife is in talks with friends who work for Haven Hospice.