Fred's Go Local Extra - Keighley

simon S.

Really helpful and lovely staff also went out of their way to drop of some wood coal for me many thanks again highly appreciate your help and would highly recommend this local shop to anyone who is near

Salina H.

I did have an issue with my Evri parcel collection, however after speaking to the owner I understood that the issue was outside his control and I appreciated the honesty and help. I’m glad this service is offered because when the system is working it’s so convenient for easy collection / returns! Also the chat service with the store is amazing for quick replies 🙂

Anna S.

Absolutely disgusted with the customer service I received today. I went in to collect my Evri parcels. I had 6 in total. I work full time and haven’t had chance to collect them until the weekend. I was told to come get them sooner. When I explained my situation ie I haven’t had chance yet, I got an very blunt answer of “regardless, we can’t store them that long” the oldest parcel had been there 6 days. I do not goto my local store to be spoken to like that and I WILL NOT be returning. I suggest if you can’t store the parcels, don’t offer that service.

Sandra G.

I went today to collect an Evri parcel, as I usually collect all Evri parcels here as Evri always have excuses for not delivering parcels to my home address. I have all my photo ID saved to my iPhone which I use all the time here. But today the young shop assistant stated it has to be a PHYSICAL ID."IT WILL BE IN THE EMAIL YOU RECEIVED". I am not stupid, and I can read. My email, says photo id!!!!!!! So I have contacted my seller, and Evri regarding the total incorrect information off this assistant. I told her that I will not be coming back, so she can send parcel back.

I will not be going here again!!!!!!!!!

Beth K.

Went to drop my evri parcels off today , think this shop may have changed hands recently . West indian oldish guy behind the counter I hope you learn to smile and treat your paying customers some respect or your business will soon be in the bin. DEFINETLY won't be returning here

Freya K.

This is by far the most unpleasant and rude shop to visit in Keighley. I'm a young female who was started on by a much older man behind the counter, shouting and screaming at me for not packaging my amazon return parcel. When I politely pointed out that the mail from amazon explicitly states this isn't necessary he kept shouting at me to do it, screaming "it's going nowhere" otherwise. When I then asked him to please stop being rude (i.e. stood up to him), he yelled that I was being rude. What for, not immediately jumping to his orders and ignoring amazon's clear instructions? Everyone else in the shop was staring at him.

Honestly I now think this is a shop probably run by a wifebeater. Not experienced so much toxic masculinity in years.

Henry A. A. S.

Went to buy 8 bottles of soda water, was told I could not have them because I was emptying her shelf of stock then was asked what I wanted them for! I think that was my business. She only let me have them when a member of staff brought more out of stock. She was rude and abrupt, made me feel like I was stealing them. Not a pleasant experience and i will not shop there again.

Archie B.

Really great guy and super helpful, went above and beyond to help. Would recommend.