EXP LOGISTICS LTD - Basildon

EXP LOGISTICS LTD: A Comprehensive Overview

EXP Logistics Ltd. is a dedicated logistics service provider operating from its strategically located warehouse at WAREHOUSE 1 BOWDEN TERMINAL, Luckyn Ln, Basildon SS14 3AX, United Kingdom. The company specializes in fulfilling a wide range of logistical needs for its clients, demonstrating a commitment to efficient and secure delivery solutions. Contacting them is simple via their telephone number, 1268645164, or by visiting their website at explogistics.co.uk. They maintain a strong operational presence within the industrial estate, reflecting a focus on accessibility and streamlined processes.

Specializations and Services

At its core, EXP Logistics Ltd. focuses on providing robust logistics support. While specific service offerings may vary, the company generally caters to businesses requiring comprehensive fulfillment solutions. This likely encompasses warehousing, order processing, packing, and ultimately, shipping – all handled with meticulous attention to detail. The emphasis appears to be on ensuring the safe and timely arrival of goods for their clients. Their core competency lies in streamlining the supply chain, offering a single point of contact for a complex set of logistical requirements. The company’s location within the Bowden Terminal suggests a significant capacity for managing considerable volumes of stock and outbound shipments.

Location and Accessibility

The warehouse’s address, WAREHOUSE 1 BOWDEN TERMINAL, positions EXP Logistics Ltd. within a well-established industrial area. This strategic location offers numerous logistical advantages, including proximity to major transportation routes and potential access to various distribution networks. A key benefit highlighted is the availability of a wheelchair-accessible car park, demonstrating a commitment to inclusivity and accessibility for all visitors. The company’s physical presence within a dedicated industrial estate further contributes to its operational efficiency and facilitates collaboration with other businesses in the area. This location demonstrates a dedication to practical considerations alongside core logistical services.

Customer Feedback and Reputation

Customer feedback, as reflected in Google My Business reviews (currently totaling 41 reviews), presents a mixed picture, though predominantly positive. While some isolated negative comments exist, they seem to originate from external sources and are not representative of the typical client experience. The overwhelming sentiment suggests that EXP Logistics Ltd. operates with professionalism and strives to deliver exceptional service. The team, including individuals like Dave, Jordan, and Chloe, are consistently described as being approachable, knowledgeable, and dedicated to client satisfaction. Communication is presented as a key strength, with clients reporting regular updates and a proactive approach to resolving any issues. It’s evident that the company fosters a collaborative and responsive working environment.

Key Features and Operational Details

• Strategic Location: Bowden Terminal, Basildon
• Contact: 1268645164
• Website: explogistics.co.uk
• Accessibility: Wheelchair-Accessible Car Park

EXP Logistics Ltd. appears to be a reliable partner for businesses seeking dependable fulfillment solutions. Their location, combined with a focus on communication and a dedicated team, contributes to a positive client experience. The company’s commitment to accessibility further enhances its appeal. The emphasis on safety and secure handling of goods is a critical aspect of their service offering, and it's likely a cornerstone of their operational procedures.

Based on the available information, EXP Logistics Ltd. demonstrates a commitment to providing a professional and efficient logistics service. The company’s operational structure—centered around a strategically located warehouse—facilitates the smooth and timely delivery of goods. Their responsiveness and client-focused approach, as evidenced by positive feedback, contribute to their reputation as a trusted partner within the logistics industry. The team’s dedication to maintaining open communication is a significant advantage, fostering strong client relationships. Continuous improvement and adaptation to client needs are undoubtedly priorities, allowing EXP Logistics Ltd. to remain competitive in an evolving market.

Further research into their specific service offerings and client testimonials would provide a more detailed understanding of their capabilities. However, the existing information suggests that EXP Logistics Ltd. is a viable option for businesses seeking a reliable and accessible logistics provider. Their location within the Bowden Terminal, coupled with their commitment to customer service, positions them favorably within the competitive landscape. The company's internal structure and operational processes are likely designed to maximize efficiency and minimize risk, ensuring the safe and secure handling of client inventory.

👍 Reviews of EXP LOGISTICS LTD

Victoria L.

5/5

EXP are absolutely brilliant. We have been using their fulfilment warehouse for a few years now. They go above and beyond to make sure our stock arrives and ships safely. Their communication is excellent and Dave, Jordan, Chloe and rest of the team are professional and nice people to work with. I'd definitely recommend contacting EXP logistics if you need fulfilment. IGNORE all the negative messages, they are NOT for this company, its a company in the same industrial estate.

Austin H.

5/5

Can’t say I knew I was getting my washer today, but these guys did a great job delivering it. They even stayed super late to get the deliveries out after their truck broke down. Very friendly and professional staff.

H

5/5

Fantastic service from David and his colleague who delivered a very large and heavy matress today (45kg). They were friendly, prompt, polite and helpful. I called Expert Logistics on the day of delivery and gave some specific info regarding access to the building, as the lift doesn't go all the way to the top, meaning stair climbing would be involved. Chloe was very helpful and updated the driver in advance whilst I was on the phone. They arrived within the timeslot given to me in the morning. Their software was great to see where the driver was, and updated the delivery time anticipated . David also called about 15 minutes before he arrived. It's really nice when things work, EL were helpful, good communication. Thank you !

Lauren A. T. S.

1/5

Had a 4 hour time slot from 11-3pm. On the day the delivery time kept getting pushed back by 2hrs, while I waited on a building site in sub zero temps with no heating. By 7pm managed to speak to the driver who said he'd be 30-40mins. They turned up just before 9pm, unloaded the contents of their lorry onto the driveway to get to my item (blocking me in) so then had to wait for them to load it before being able to go home. Shockingly 10 hours later than expected. Not acceptable.

Stephen R.

1/5

Expert Logistics
We don’t think logistics should be boring; we want to give amazing service to our customers and make the experience of having a delivery from us as enjoyable and stress free as possible...

Our experience of dealing with
"amateur logistics" is the complete opposite to their statement here.
Very low quality of customer service, we paid for delivery, installation and removal of a cooker and received none of these services. On the second occasion we had the oven uninstaled at our own expense, the delivery failed again without valid reason. Calling us the night before just before 8pm.
It would be easy to lay blame on the obviously stressed installer or the guys on the phone, but it probably all stems from management and the overall poor running of the company.

Laura K.

5/5

Expert Logistics, part of AO - Are NO RELATION TO THIS BUSINESS.

This review is for EXP LOGISTICS - Who are fantastic!

Brilliant fulfilment centre, fantastic team who go above and beyond.

Nikhil T.

1/5

If only there was zero stars... replacement for a faulty Samsung refrigerator was to be delivered on 12th (Sun). The crew didn't even attempt delivery once they arrived, as they said the 30 mins provided would be insufficient to get the new one in and take the old one out... even though ours is a ground floor flat.
Rescheduled delivery to today, 15th Sep and their office calls me and says that as there are parking restrictions (same as all of London residential areas), they couldn't attempt delivery, even though we have a driveway which I kept free.
For a family with 2 children, defrosting your refrigerator twice results in so much disruption and also food wastage. This is highly unprofessional, frustrating and completely unacceptable.
Now rescheduled to 18th.... I am expecting new excuses.
You have choices.... don't put yourself or anyone else through such a pathetic experience.

Paris S.

1/5

Absolutely disgusted by the service I have received from this company. I ordered my machine to be delivered on the 28th November, and the delivery guys turned up only to find the machine hadn't been loaded onto their van. You think booking a new delivery would be easy, but no. As of today, 7th December, the company has not located where my washing machine is, nor do they seem to care. I have had to call and email over the last 9 days to try and get any information, and so far nothing has happened. I am now here on hold to the manufacturer trying to get a new machine sent out when this company is the one who lost it in the first place. This situation has given me so much stress the past week and with no end in sight, I hope the pull their finger out to actually find where my machine is. I am out of patience.