Drayton Pharmacy - Norwich

Andy G.

They do the best they can and majority of time repeats are OK if you wait 3 days. Have a good selection of stock and staff are knowledgeable and helpful

William V.

Some of the rudest Pharmacy workers i have ever interacted with. They forget some people are there for serious conditions which are upsetting to some. The last thing they need is a staff member at the pharmacy having no respect at all for younger people. You could absolutely notice the difference in behavior compared to when they spoke to an older person; then when it came to me or another young person it was just constant judgement and radio silence.

Jack C.

Never had any problems with them. In fact I think the people are quite nice. They've even joked about with me before.

T T.

I have been using this pharmacy for over 10 years but. I’ve had enough.

Never have anything in stock. They appear to just ask each other from memory when placing an order to supplier, I have overheard!
They need a modern system to see a run rate for stock so it automatically orders.

The medical practice manager said after repeat request, then GP approval, they should receive repeat instantly and then allowed 48hrs to dispense. This is part of their agreed service level agreement, which they fail to stick to!

If you’re reading this, I recommend Pharmacy2U, as it works exactly as it should….

Order repeats from NHS app and add note to send to Pharmacy 2U.
GP then approves by next day.
P2U send you email to say they have received instructions and are despatching.
2 days later, meds arrive by post for free.
Stock levels are good.

I hope I no longer need to visit Drayton pharmacy again, it will probably help them having less patients to worry about. Their systems and staff just can’t be relied upon.

Either ask GP to nominate a pharmacy for every repeat, or you don’t have to and the repeat is sent to the SPINE computer system, then ANY pharmacy can pull the prescription and dispense.

If you don’t wish to do it online, I would recommend Horsford or Asda pharmacies.

Good luck 😊

Shannon W.

First time visiting as was redirected here from my usual pharmacy. Had to wait in queue which I assume is because they were busy due to all the redirections, staff were friendly and helpful! Even when I went back thinking I had gotten my inhalers and not paid for them (I did not get the inhalers and was being stupid) but the staff was very understanding and lovely!

Melissa B.

If I could give this pharmacy 0 stars I would. Absolutely DISGUSTING behaviour from the staff, rude, hanging up the phone on 6 occasions and taking their phone off the hook. Repeatedly having to chase for a repeat prescription that my premature son RELIES ON, and they have no decency towards you in regards to it. Staff appear to have no manners. If could avoid using them I would.

Flotty B.

Absolutely horrible place, the staff make it such an unpleasant experience. Multiple times I have gone in and been spoken too rudely. And when I’ve asked to put repeats in for my medication I’ve been huffed at and made to feel like I’m inconveniencing them. Plan on going to another pharmacy where the staff actually know how to treat their customers with some decency to

Jas T.

It's the first time I've had to queue outside a pharmacy to collect a prescription. Then told they haven't got it and can't get it. Funny how another local pharmacy can get it. Twice now this has happened, now changed pharmacy and all I can say is good riddance.