Downs Carpets and Beds - Winchester

Address: Unit 2, Downs Carpets and Beds, CMS Downs Carpets and Beds, Winnall Trading Est, Unit 2 Easton Ln, Winchester SO23 7SL, United Kingdom.
Phone: 1962859366.
Website: cmsdowns.com
Specialties: Carpet store, Bedroom furniture store, Carpet installer.
Other points of interest: Delivery, Onsite services, Wheelchair accessible parking lot, Quick visit, Checks, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 55 reviews on Google My Business.
Average opinion: 4.7/5.

📌 Location of Downs Carpets and Beds

Downs Carpets and Beds Unit 2, Downs Carpets and Beds, CMS Downs Carpets and Beds, Winnall Trading Est, Unit 2 Easton Ln, Winchester SO23 7SL, United Kingdom

⏰ Open Hours of Downs Carpets and Beds

  • Monday: 9 AM–5:30 PM
  • Tuesday: 9 AM–5:30 PM
  • Wednesday: 9 AM–5:30 PM
  • Thursday: 9 AM–5:30 PM
  • Friday: 9 AM–5:30 PM
  • Saturday: 9 AM–5:30 PM
  • Sunday: Closed

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Downs Carpets and Beds: A Comprehensive Overview

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Downs Carpets and Beds is a well-established and reputable retailer specializing in carpet store, bedroom furniture store, and carpet installer services. Situated in Winchester, Hampshire, the company has cultivated a strong presence within the local community and beyond, offering a comprehensive selection of products and expert installation services. For those seeking to refresh their home interiors, Downs Carpets and Beds presents a dependable and customer-focused solution.

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Location and Contact Information

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The company’s primary location is strategically positioned to serve a wide customer base. It operates from Unit 2, Downs Carpets and Beds, CMS Downs Carpets and Beds, Winnall Trading Est, Unit 2 Easton Ln, Winchester SO23 7SL, United Kingdom. Clients can easily reach them via telephone at 1962859366. A wealth of information, including product catalogs, pricing details, and company policies, is readily available on their website: cmsdowns.com. This website offers a convenient platform for browsing and exploring the extensive offerings of the business.

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Services Offered

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Downs Carpets and Beds provides a complete suite of services designed to cater to diverse customer needs. Beyond the sale of carpets and bedroom furniture, they specialize in professional carpet installation, ensuring that customers receive a seamless and expertly completed service. Their commitment extends to delivering delivery services, bringing the chosen products directly to the customer’s doorstep. Furthermore, they offer onsite services, facilitating personalized consultations and assistance within the customer’s own home. The company’s dedication to customer convenience is evident in their emphasis on accessibility, including a wheelchair accessible parking lot and a streamlined ‘quick visit’ service.

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Payment Options and Security

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Recognizing the diverse preferences of their clientele, Downs Carpets and Beds accepts a wide range of payment methods. Customers can confidently utilize credit cards, debit cards, and even convenient NFC mobile payments. The company prioritizes security and ensures the protection of customer financial information. Checks and credit cards are also accepted, ensuring flexibility and ease of payment.

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Customer Feedback and Reputation

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Downs Carpets and Beds has garnered a positive reputation within the industry, as reflected in its impressive customer reviews. Currently, the company boasts 55 reviews on Google My Business, with an average rating of 4.7 out of 5. These reviews consistently highlight the company’s commitment to customer service, professionalism, and quality workmanship. Customers frequently commend the knowledgeable staff and the meticulous attention to detail provided throughout the entire process, from initial consultation to final installation. The emphasis on creating a pleasant and helpful shopping experience appears to be a key factor in fostering customer loyalty. The positive feedback suggests a sustained dedication to exceeding customer expectations.

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Key Features and Benefits

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  • Extensive Product Range: A diverse selection of carpets, rugs, and bedroom furniture to suit various tastes and budgets.
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  • Professional Installation: Experienced and skilled installers ensuring a flawless finish.
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  • Convenient Services: Delivery, onsite consultations, and flexible payment options.
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  • Customer-Focused Approach: A commitment to providing friendly, knowledgeable, and helpful service.
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  • Accessibility: Features a wheelchair accessible parking lot, demonstrating a commitment to inclusivity.
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Downs Carpets and Beds demonstrates a clear dedication to providing a complete and satisfying experience for its customers. From the welcoming showroom to the efficient installation process, the company strives to exceed expectations and build lasting relationships. Their commitment to quality, convenience, and customer service makes them a trusted choice for homeowners and businesses alike. The readily available information and multiple payment options further enhance the customer experience, solidifying their position as a leading provider in the region.

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"summary": "Downs Carpets and Beds is a Winchester-based retailer specializing in carpets, bedroom furniture, and installation services, known for its 4.7/5 average customer rating and comprehensive range of services.",
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👍 Reviews of Downs Carpets and Beds

Downs Carpets and Beds - Winchester
Stephanie B.
5/5

I went to the lovely bright showroom in Winchester looking for a new striped stair carpet where Caroline helped me choose the most suitable carpet. It was a pleasure being served by such a helpful and knowledgeable lady. The fitting was done extremley well - very important with a striped carpet! I am delighted with my new carpet and I would happily recommend them

Downs Carpets and Beds - Winchester
Alison S.
5/5

Downs carpets were organised and helpful in the show room.The carpets were installed as planned for two different family homes.Thank you to Alison,Gary and the team.I can thoroughly recommend their service.

Downs Carpets and Beds - Winchester
Nick F.
2/5

Poor experience with this company. The fitters removed all our interior doors to fit carpets and did not re-hang them. They left the doors laying on the floor in the rooms, preventing us moving back into the rooms and scrabbling around on Google for a handyman to re-hang them. They claimed it was because they are "Not insured" to trim doors. This was AFTER this installation - at no point before were we prepared for any problems with the doors, despite an on-site survey/measure up and two lengthy consultations in the store where we were walked through (supposedly) every aspect of the installation. We paid a great sum of money for a complete turnkey installation - this is just not good enough. To make matters worse, the Manager didn't even show us the respect of apologising to us in person. In the end we were referred to the "small print" on the agreement we signed and told to go away. Disgraceful. Please avoid this unprofessional company and go to Carpetright instead, who *do* offer a complete service, including door re-trimming.

Downs Carpets and Beds - Winchester
Margaret R.
5/5

We have bought carpets from Downs over several years and have always been very satisfied with the quality and competetive price of the products and the speed of delivery and fitting. Staff are friendly and helpful and samples books are readily available to take home. I borrowed several for a recent purchase and returned them after a few of days. The fitters were very efficient and left everything neat and tidy.

Downs Carpets and Beds - Winchester
Amanda J. H.
5/5

Fantastic service. Allison couldn't have been more helpful, she went above and beyond to arrange the carpet and bed for my Dad's house. Fantastic communication and a very personable service. Totally recommend 11/10

Downs Carpets and Beds - Winchester
Christine T.
5/5

We have always used Downs Carpets. A reliable, not too expensive service. Well fitted. Showroom reception staff very helpful

Downs Carpets and Beds - Winchester
Clare M.
5/5

Great service throughout, from advice re the best type of carpet for us to speedy measuring up and fitting! Would definitely use again. THANKS!!

Downs Carpets and Beds - Winchester
Edwin W.
5/5

Our second time to go to CMS Downs to have carpet fitted in our home as we were delighted with the product and service provided first time around. In store, Caroline gave excellent service taking account of our wishes and guiding us through a range of carpet and underlay choices, carefully explaining the benefits of each one. Having made our choice, she arranged dates for fitting around my forthcoming heart operation. On the day of fitting, we were pleased to welcome two fitters into our home (one of whom had fitted our previous carpet!) They worked most professionally, quickly and safely to ensure old carpet was removed and new undelay and carpet was fitted in around four hours. We are delighted with the carpet, the costs and with the service received from all at CMS Downs and would highly recommend them!

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