Co-op Food - Luton - Biscot Road - Luton

Mahinur R.

very disappointed and truly saddened. I recently bought a bunch of bananas—about 12 pieces—but their condition was unacceptable. They looked terrible, bruised, as if they were rotting. Honestly, they seemed almost poisonous inside, which is extremely concerning, especially since my wife is pregnant.

As a regular customer, this experience makes me feel very let down. Additionally, the staff were completely careless about customer service. They were unprofessional and showed no regard for customer satisfaction. I strongly suggest you train your staff on how to treat customers properly.

I say this with experience—I have been working in the food industry for 13 years, and such standards are unacceptable. Please take immediate action to improve both the quality of your produce and the professionalism of your staff.

Thank you, and I look forward to hearing from you soon

Ace P.

Order did not match with what i got, eggs were broken, I've never had a delivery experience like this with other supermarkets, was charged wrong amount also. Definitely do not order from here online. Called the store direcrly but they did not answer the phone.

OTF_ K.

My recent visit to Co-op Luton left much to be desired. Despite being a regular customer, I encountered a distressing lack of professionalism and empathy from the staff. I recently had a disheartening experience at Co-op Luton that left me feeling frustrated and undervalued as a customer. While patiently waiting at the till for assistance, I observed one of the staff members engaged in a casual conversation with a colleague instead of attending to their duties.

When I politely requested assistance, the response I received was not only dismissive but also condescending. The staff member advised me to ‘be patient in life,’ implying that my time and needs were inconsequential compared to their personal conversations.

To compound the issue, another staff member intervened, suggesting I use the self-checkout and emphasizing that they were ‘not a robot.’ This dismissal of my request for assistance, coupled with the insistence on self-service, only added to the disappointment and sense of being undervalued as a customer.

This lack of professionalism and disregard for customer service standards is deeply concerning. As a customer, I expect to be treated with respect and courtesy, especially when seeking assistance in the store. Such behavior not only reflects poorly on the individual staff members but also on the overall reputation of the store.

I urge the management to take proactive measures to address these issues and ensure that all staff members prioritize customer needs and uphold the standards of professionalism expected in a retail environment.

Simona B.

Hi ,I order first time for Co-op today at 16:10 and the driver is arived but no bring my still water ,I need this and I call him back and nothing!I want my water today because I need and I pay for £2.90

Taimoor A. M.

Ordered through Ubereats, most my items were to make some sandwiches, even though i requested to add substitute if an item is not available but the staff ignored it, and they did not add bread to my order, which is literally the main thing i needed. I called the store while the driver was still there, and the staff was quite dismissive and did not wanted to help. Really poor service to be honest!

Chad

They use Just eat and I ordered and they pretended they delivered which they did not. So they stole my money. I called co-op and some guy dismissed me and told me he didnt know which driver. Really? Great operation you have going there. He told me to call just eat but of course they dont have a number. So avoid them unless you want to be stolen from.

A. K.

Ordered online delivery through ubereats. Items were missing. Called the store they said to contact ubereats. Not even an apology!! Worst customer service ever. Will not use them again.

Umah S.

Placed an order on Deliveroo today of about 6 items, ended up only receiving 2 because the employees forgot to pack the rest, which was such an inconvenience. Deliveroo were unable to give me a refund because it isn't there fault if the shop itself forgets to pack the stuff. Do better co- op staff