Colchester Pet Stores - Colchester

Introduction

Nestled in the heart of Colchester, Essex, Colchester Pet Stores has been a beloved destination for pet owners seeking high-quality pet supplies and expert advice. Situated at 13 Short Wyre Street, this family-run business has been serving the local community and beyond since 1994, earning a reputation for its exceptional customer service and vast product range. Let's delve into the extensive services, unique features, and practical information about Colchester Pet Stores.

Main Services

• Pet Supplies: From food and treats to accessories, toys, and grooming products, Colchester Pet Stores stocks an extensive range of items for dogs, cats, birds, small mammals, and fish. They pride themselves on offering well-known brands alongside niche, unique products.
• Expert Advice: The knowledgeable staff at Colchester Pet Stores are passionate about pets and committed to providing personalized advice. Whether you're a new pet owner or an experienced one with specific questions, they're always happy to help.
• Special Orders: If you're looking for a specific product that they don't currently stock, Colchester Pet Stores will do their best to source it for you.
• Online Shopping: While the in-store experience is a significant part of Colchester Pet Stores' charm, they also offer an online shop for those who prefer to browse and buy from home. They provide a local delivery service and ship orders nationwide.
• Workshops and Events: Colchester Pet Stores occasionally hosts workshops and events, such as training sessions and pet first aid courses, to enrich the pet-owning experience in the community.

Location and Access

Colchester Pet Stores is located at 13 Short Wyre Street, in the heart of Colchester's historic town center. The store is a short walk from Colchester Castle and the famous Hythe Quay. The nearest car park is the St. Mary's Car Park (CO1 1QX), while the nearest bus stop is served by routes 65, 75, and 102.

Featured Characteristics

• Independent and Family-Run: Colchester Pet Stores is an independent, family-run business that has been serving Colchester for over two decades. This independence allows them to offer a unique, personal touch that sets them apart from larger chain stores.
• Community Involvement: Colchester Pet Stores is deeply involved in the local community. They support various local charities and animal-related causes, demonstrating their commitment to the area and its residents.
• Accessibility: The store is spread over two floors, with a ramp and lift providing easy access for customers with mobility issues or those visiting with a pram.
• Customer Loyalty Scheme: Colchester Pet Stores offers a loyalty scheme, allowing regular customers to accumulate points and enjoy discounts on future purchases.

Practical Information

• Opening Hours: Monday to Saturday: 9:00 AM - 5:30 PM, Sunday: 10:30 AM - 4:00 PM
• Contact Information: Phone: 1206574100, Website: colchesterpetstores.co.uk
• Payment Methods: Cash, Debit Cards, Credit Cards, NFC Mobile Payments

Positive Aspects from Reviews

Colchester Pet Stores has 55 reviews on Google My Business, with an average rating of 4.6/5. Analyzing these reviews, several positive aspects stand out:

• Knowledgeable and Helpful Staff: Customers frequently praise the staff's expertise and willingness to help, mentioning that they're always happy to offer advice and recommendations.
• Good Range of Products: Reviewers appreciate the wide variety of products available, including niche and unique items that cater to specific pet needs.
• Excellent Customer Service: Many customers highlight the friendly, polite, and efficient service they receive at Colchester Pet Stores, with some mentioning they would shop there again due to this positive experience.
• Support for Local Business: Several customers express their support for this independent, family-run business and emphasize the importance of shopping locally.

👍 Reviews of Colchester Pet Stores

Beth D.

5/5

Knowledgeable and helpful staff and owner. Good range of products, and if they don't sell something, they are still happy to make recommendations for other things as the well-being of the animals you have is their chief concern.

Thomas J.

5/5

Bought the pooch a new coat here on a rainy day. Very helpful and polite staff. Would shop here again! 🐕☔️

Annii X.

5/5

Just visited this store has a fabulous selection of pet items..and gifts..
The shop assistant Luke was very helpful when I asked about my cats allergy..scratching himself so much despite flea and worming from vets!!! Brought some spray to try..the shop is inexpensive..and very well laid out..
Thankyou for your courtesy and advice..
Will definitely use again..as more local on the bus than pets at home and jollyes..which are a considerable walking distance from the bus stop if you dont drive..

Richard ?. C.

5/5

This has everything for all of your pets all under one roof. Forget the supermarket pet stores and give these guys a try. You won't be disappointed, the staff are super friendly and very helpful. The local pet owners can't go to the high street without calling in here.🐕🐕‍🦺🐩🐈🐈‍⬛🐁🐀🐇🐿️🐤🐦🦆🦜🪿🐢🦎🐍🐟🐠🐛🕷️🦂

Graham B.

4/5

Very helpful assistant. Wide variety of snacks and accessories for all kinds of pets.

Hickman D.

5/5

Great little pet shop in Colchester, friendly staff and great service, would highly recommend to anyone looking for a local independent business to support 🙂 Rodney says thanks for the treats every time he visits.

Shaun H.

5/5

Much better than the pet superstores. Better customer service. Knowledgeable and friendly owner. Always good stock and selection for most pets.

Anne M.

1/5

I went to ask about dog leads. The owner wasn’t available but a child was seated behind the toll. When I asked a question he called his dad. His dad seemed helpful at first but seemed to say anything for a quick sale. Because I chose not to buy ( I didn’t know if the lead would fit my dog and don’t live in Colchester so would be hard to return if I had to) the owner huffed as if annoyed and marched straight back upstairs which I thought was so rude. I left feeling awkward and glad that I didn’t give him my custom in the end. Won’t go there again.