Chatwins - Hoole - Chester

Mark N.

What have I been missing all these years by not eating at a Chatwins⁉️ The freshly made Chicken, Bacon & Spring Onion on Focaccia was simply delicious. Great, friendly service as well; modest price increase for eating in. 30 mins free parking if you’re lucky enough to find a space.

Jo

Me and my friend needed to kill time and grab a quick bite to eat so chose Chatwins in Hoole. Unfortunately the staff were miserable as soon as we walked in and it appeared to be an inconvenience to them that we wanted to eat despite the fact that they work in a bakery… Secondly, my friend is a vegetarian and there was no sandwich option available for her, so she kindly asked, if it wasn’t too much of an inconvenience, that they could make her a cheese and salad sandwich. There is no exaggeration when I say you would have thought she asked them to lick the floor, but to be fair they did the bare minimum and made her the sandwich…begrudgingly. Finally, I ordered a bap and even said to my friend that I would go and find us a table, at which no point did the miserable lady serving us mention that there is an extra price if you want to sit in nor did she give me the option to choose to sit in or takeaway so I wouldn’t have known. So as I sat down and begun eating, waiting for my friend, she made a point of coming up to me and telling me that I cannot sit in here. I asked why and she said “you can’t sit in here if you haven’t paid sit-in prices you will have to go outside”. To which I replied “I had no idea that was even thing” (because let’s be honest how ridiculous that you have to pay extra for a plate you don’t even keep!). I felt very humiliated as several people were looking but decided to get up wait for my friend, then we swiftly exited. Me and my friend both work in hospitality and agreed as we left that if our customer service skills were that poor we would have been fired. I can’t say we’ll ever come in there again as we’ve been a few times, all in which the staff were miserable but this time they were blatantly rude. As for the food it was mid and luke warm hence the 1 star, I cannot comment on the atmosphere as I was evicted not even a bite after I sat down. Disappointed to say the least.

Tony F.

We paid £3.95 for a pretty awful cup of coffee which came out of a machine, they charged an extra 55p to sit in!
Staff were miserable and almost rude.
The sandwiches on display did look good but we didn't have any

77miggles

Ordered 4 baps...clearly been in fridge and stale. One day left on best before and served from a hatch ....where clearly old stuff is dispatched. Never again ..come on...this is Hoole ....raise your game but I suspect not. Avoid

Adam D.

In terms of ingredient quality - as a chef and baker myself - only marginally better than Greggs. Uninspired and basic selection. Bang average.

Just go to Gail's. Same price, massive upgrade.

Stacie E.

Lovely buttys from there. Nice staff. Hot an cold food to choose from very clean. Sit in or take away.. has decent coffee here too. Wheelchair access. Next to othe shops.. free parking is limited . Altho a pay car park is just through the alley way.

Debbie P.

Busy. Slow service. Good nice. Coffee ok, expensive. Cold and functional seating

Leon J.

Nice food but very rude staff. Felt like I was an inconvenience to them. Hardly acknowledged me and had a very abrupt manner in serving. Not the kind of service I'd expect at all. If you can tolerate that the food is fine

Still consistently rude as if they don't want you to be there two months later. It's a shame because it's a nice location and the food is good