Acoustica - Chester

Lorna B.

My husband bought an amplifier from their eBay site which turned out to be an earlier model to the one advertised. I wish he'd read the reviews as it seems this is a common trick of theirs. After the issue was identified months later communication with them was needlessly tiresome and drawn out. Would not recommend.

rick E.

Really happy with Naim NSC222 : Good p/ex . Slight problem with the 1st onewith the volume control but changed straight away .Simon is a really good guy . Very happy

Jasper S.

They made a mistake listing a Naim NAP300 as a later more valuable DR model online. Instead of acknowledging this and having a reasonable conversation about it they made every effort to avoid me for 6 weeks. I called, emailed and text countless times without them ever reaching back out to me until I threatened to make a claim against them.

In the end they agreed only to provide minimal compensation and leave the customer to foot most of the bill for their mistake.

I bought specifically from them thinking I was in good hands with a reputable Naim dealer. Instead I had an awful experience over something that could have easily been easily fixed had they put the customer first.

Gary G.

I contacted them through eBay they were selling a naim nait xs2 with the ad for a nait xs3.so I contacted them to point out their error and never had an acknowledgement.so if they can't reply to people I wouldn't want to buy anything from them.

Dave I.

Simply the best! Bought my first Naim system from Geoff 20 years ago. I was auditioning various amp and speaker combinations for 6 weeks before I decided. Customer service at it's very best. Upgraded my Linn LP12 a few years ago and added a new arm and cartridge. Should have done this review a long time ago. My number 1 retailer of all time.

danny W.

Truly excellent customer service. Despite my non locality to the store they were more than willing to let me home demo a pair of ATC SCM40A speakers and at no time, during the week or so I demoed them against my current system, were any phone calls or emails received asking my opinion, thus i experienced an entirely pressure free demo experience. Once I had made my decision to purchase, they even let me keep the demo pair until my speakers arrived. Peter and Ross have exceeded all of my expectations as a hifi dealer and I will continue to purchase from them for hopefully many years to come.

Barry C.

I have been a customer of Acoustica over 5 years. During this time I have built up a great relationship, initially with Geoff and Pete and more recently with Ross and Dan who came on board after Geoffs retirement, with Pete being the constant. I have always received honest and unbiased advice, with access to their wealth of experience owning a great variety of equipment. Obviously opinions vary and we all hear things differently, but I have always found discussions beneficial and constructive. I cannot fault their excellent customer service, something I expect having worked in that area for many years.
This is a very expensive hobby and not once have I feltl I have not received value for money, whether it is equipment, (be it a few pounds or several thousand), advice or service.
Many purchases later, in my case always upgrades, I have never felt pressured and I feel that they know me and my system and value my opinion as much as I value theirs. As always, demoing with your own system in your own home is preferable, and I find them most accomodating, letting me demo equipment for a prolonged period as necessary, even installing much of the equipment at my convenience. I hasten to add that I do not always buy what I demo.
My recent upgrades have been a major investment and has taken some time (months) and ultimately a very rewarding experience and outcome. Aftersales service is excellent and I often call in for a chat without feeling pressured.
Would I go elsewhere?
Never!

Neil R.

I have been a loyal customer of Acoustic since 1996 because the proprietor Geoff and his staff have a genuine passion and deep knowledge of high-end hifi. They just want you as the customer to enjoy helping you on options, in a professional and friendly manner advising objectively on equipment selections and within your budget spend. Great product range. Lovely demo room. No beating experience!! I'm currently upgrading my Naim set up third time round and wouldn't think of going elsewhere. They offer part- ex trade ins against new equipment which I've found to be highly valuable to take away the pain of selling yourself. Unreservedly recommended.