House of Fraser - Greenhithe

pui ting Leung

Where are the fitting rooms?

The department store is surprisingly clean and tidy, despite there is not much staff around every time I visited.

I reckon the staff must be crazily busy. It's a large department store with limited quantity of staff.

The staff are nice generally.

The problem is, where's the fitting room?

If there's limited staff to assist then the store should put a direction tag to help the customers to find the fitting room.

It took me at least 15 minutes to find and get a fitting room. The frustration almost made me dropping the items that I am interested to try on.

Also, there's very limited fitting room relative to the size of the store. Queueing is inevitable.
Very unusual.

The worst is, the fitting rooms do not have a lock. Any one might pull in while the customer are trying clothes!

Also, each changing room only has a mini hook for customers to hang up their personal belongings.

It's better for the department store to put more direction tags. And putting locks and more hooks in the changing room.

Charlie Williams

So sad to see you go but I want to thank all of the staff for the hard work they have done over the years
and how kind you have been to all of the customers that come in everyday to shop here
I have enjoyed coming to this shop ever since I was younger and came with my lovely mum
I have so many good times at this shop all over the past years
Also it was lovely coming back to house of fraser today for my final and very last time coming to this shop before they close down next week some point
Me and my mum have enjoyed shopping there over the years
I really hope you like this lovely review I did you
Hope it makes your day
I just wanted to do this last review as I wanted to say something kind and lovely
And to say thank you all the staff
You have made my past experiences at this shop so lovely over the years
It has been a pleasure visiting your lovely shop
Enjoy reading your google review by me
Have a lovely rest of your day
5 stars all around

Kanishq Hari

Went to the suit section to look for a black/grey suit. Mr Deepak was extremely helpful in guiding me with my purchase of my suit. He knew exactly what i was looking for and understood my requirements quickly. This will be my go-to
place for suits I highly recommend.

Dave Richards

Sad to see H o F looking so bare and in state of closing down at Bluewater. There are some bargains to be had including some brand names. I was a regular visitor here as I liked the variety of concessions.

Anthony Gibson

Why on earth is this great shop closing? Obviously cheaper to sell online but people need to go out and integrate in society.

Mark Horak

I visited the perfume dept in the bluewater store today and was helped by a wonderful employee called Amber, she went out of her way to find me what I wanted and even gave me some samples. Great customer service and an asset to the store

Richard Hazell

Really poor post sales service. My credit card charged twice but impossible to contact the store and get them to rectify. The advertised number cuts you off. I contacted them online but their Customer Services said they couldn’t help with in-store purchases. I asked Guest Services at Bluewater to get a message to the store to phone me, no response to that either. You can see that House of Fraser are now part of the Sports Direct empire with this approach to customer service. Really disappointing, shouldn’t even get one star.

Anish Shrestha

Only went in to buy a suit and got excellent recommendations from Deepak, who went above and beyond in his assistance. Could not be more satisfied with the purchase and his affability towards us. Would recommend House of Fraser's range for anyone looking to buy formal wear.