MrJayguess
1/5
Very poor service. A most miserable, unfriendly place. Compared with what it used to be like some years ago under a previous owner, whose prices were fair, and always greeted you warmly, served you quickly and efficiently, AND got involved in the village, the atmosphere in this place is sadly lacking.
Though they occasionally have a few offers, prices on the whole are sky high. The odd penny or two on milk, as an example, is acceptable, but here be prepared to pay over 50% more than in a supermarket.
Queues for the counter often stretch to the back of the shop with usually only one till open. There seems to be no system in place (such as ringing a bell to get assistance), to alleviate queues at busier times, like most stores of this size. That means that as soon as someone comes with a parcel to post, those in the queue just wanting a paper or a few sweets have to wait and wait and wait. When they eventually get served there is no apology, and you get the impression that you are an inconvenience to them rather than a valued customer.
Today, all wanted was a paper. There was a very elderly man behind me in the queue, and an elderly lady behind him, both just wanting papers and both having difficulty standing. There were two people on the tills (unusually) but as the person on the one till finished his business and left, the assistant walked away. When I questioned him, concerned more for the people behind me, he told me brusquely that he was only in "post office duty" and that we would have to wait for the other till longer. When we eventually got served, I complained but received no apology, only that things were "going to get better". Well, they could hardly get worse.
Though it is further away, if I need anything substantial, I go to the CoOp in Monkton HEATHFIELD where the range is better, and the people there actually trained in customer service.
