Tiles Direct - Bangor

Introduction to Tiles Direct in Bangor, United Kingdom

Tiles Direct is a prominent flooring store located in the heart of Bangor, United Kingdom. With a physical address at 69, Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, this store has become a go-to destination for individuals seeking high-quality wood and laminate flooring solutions. In this article, we will delve into the various services offered by Tiles Direct, its location and accessibility, and the unique characteristics that set it apart from other flooring stores.

Main Services

• Flooring store: Tiles Direct offers a wide range of flooring options, including wood, laminate, and other materials, catering to diverse customer needs and preferences.
• Wood and laminate flooring supplier: The store provides an extensive selection of wood and laminate flooring products, sourced from reputable manufacturers and suppliers.
• Installation services: Tiles Direct's team of experienced professionals can assist with the installation of flooring, ensuring a seamless and efficient process.
• Customization options: Customers can work with the store's experts to create bespoke flooring designs that meet their individual requirements.
• Flooring advice: The staff at Tiles Direct are knowledgeable and happy to provide guidance on selecting the perfect flooring for any room or project.
• After-sales support: The store offers ongoing support and maintenance services to ensure customer satisfaction and the longevity of their flooring investment.

Location and Access

Tiles Direct is situated at 69, Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, making it easily accessible by car or public transportation. The store is located in the heart of Bangor, within walking distance of various amenities and services.

* Transportation: The store is conveniently located near the M1 motorway and is accessible via bus routes 40 and 42.
* Parking: Customers can park in the store's designated car park, which is wheelchair-accessible.
* Entrance: The store's entrance is wheelchair-accessible, ensuring that all customers can enter the premises comfortably.

Featured Characteristics

* Wide selection of flooring products: Tiles Direct offers an extensive range of flooring options, including wood, laminate, and other materials.
* Expert staff: The store's team of professionals are knowledgeable and experienced in providing expert advice and guidance on selecting the perfect flooring.
* Customization options: Customers can work with the store's experts to create bespoke flooring designs that meet their individual requirements.
* Installation services: Tiles Direct's team can assist with the installation of flooring, ensuring a seamless and efficient process.
* After-sales support: The store offers ongoing support and maintenance services to ensure customer satisfaction and the longevity of their flooring investment.

Practical Information

* Opening Hours: The store's opening hours are Monday to Saturday, 9:00 AM to 6:00 PM, and Sunday, 10:00 AM to 5:00 PM.
* Contact Information: Customers can contact Tiles Direct via phone at 2891225665 or visit their website at http://www.tilesdirectni.co.uk/.
* Payment Options: The store accepts various payment methods, including credit cards, debit cards, and NFC mobile payments.

Positive Aspects from Reviews

Tiles Direct has an impressive 51 reviews on Google My Business, with an average rating of 4.4/5. Some of the positive aspects mentioned by customers include:

* Friendly and helpful staff: Customers praise the store's team for being friendly, knowledgeable, and helpful in providing expert advice and guidance.
* Wide selection of products: The store's extensive range of flooring products is highly praised by customers, who appreciate the variety and quality on offer.
* Competitive prices: Customers appreciate the store's competitive pricing and value for money.
* Efficient installation services: The store's installation services are commended for being efficient and professional.

Overall, Tiles Direct in Bangor, United Kingdom, is a reputable and trustworthy flooring store that offers a wide range of high-quality products and services. With its convenient location, expert staff, and customization options, Tiles Direct is an ideal destination for individuals seeking flooring solutions that meet their individual needs and preferences.

👍 Reviews of Tiles Direct

Max W.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

Peter M.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

Alice G.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

James M.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

My H. R. (.

1/5

Called in to the store a few weeks ago.
Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk
his name was Phil.
I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen,
I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. .
I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

Kirsten B.

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

Cherub X.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

Cynthia W.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.