Durham County Council - Durham

Durham County Council: A Comprehensive Overview

Durham County Council (DCC) is a local government authority responsible for providing a wide range of services to the residents of County Durham and Darlington. Located at Address: County Hall, Aykley Heads, Durham DH1 5UL, United Kingdom, the Council plays a crucial role in shaping the social, economic, and environmental future of the region. Its primary function is to deliver essential services and promote the well-being of its communities. The Council’s operations are centered around delivering effective and accountable governance, focusing on key areas such as Council services, government administration, and community development.

Phone: 3000260000 serves as a vital point of contact for residents seeking information or assistance. The Council’s website, Website: durham.gov.uk, offers a wealth of resources, including service details, council meetings, and important announcements. It's a central hub for accessing information and engaging with the Council’s activities.

Specialties: Council, Government office, defining its core purpose and operational focus. DCC’s responsibilities encompass a diverse spectrum of areas, including:

• Social Care: Providing support and services to vulnerable individuals and families.
• Education: Overseeing local education provision and supporting schools.
• Transportation: Managing public transport and road networks.
• Waste Management: Delivering waste collection and recycling services.
• Housing: Supporting affordable housing initiatives and homelessness prevention.
• Planning: Regulating development and ensuring sustainable growth.
• Economic Development: Promoting business growth and investment within the county.

The Council recognizes the importance of accessibility and strives to ensure its services are available to all residents. Other points of interest include a wheelchair-accessible car park, a wheelchair-accessible entrance, and a wheelchair-accessible toilet, demonstrating a commitment to inclusivity. These facilities are designed to remove barriers and promote equal access to services.

Durham County Council’s commitment to quality service is reflected in its Average opinion: 2.2/5 rating on Google My Business, indicating areas for improvement while also highlighting positive aspects. The Council actively monitors and responds to customer feedback, aiming to enhance service delivery and address any concerns raised by residents. It’s important to note that this rating is an average and individual experiences may vary. The Council consistently works to improve its performance and maintain public trust.

Google My Business reviews offer valuable insights into the experiences of residents. These reviews highlight both strengths and weaknesses, informing the Council’s ongoing efforts to improve its services and responsiveness. Analyzing these reviews helps the Council understand the needs and expectations of its community. The council actively encourages feedback through various channels, including online surveys and public consultations.

Key Contact Information:

• Address: County Hall, Aykley Heads, Durham DH1 5UL
• Phone: 3000260000
• Website: durham.gov.uk

Further Information: For detailed information about specific services, council policies, and upcoming events, it is recommended to visit the Website: durham.gov.uk. The website provides a comprehensive overview of the Council’s activities and allows residents to easily access the information they need. The Council’s social media channels also offer regular updates and announcements.

Durham County Council plays a fundamental role in the well-being and development of County Durham and Darlington. Its commitment to accessible services, coupled with a responsiveness to community feedback, underscores its dedication to serving its residents effectively. Continued investment in infrastructure, social programs, and sustainable practices will be vital to ensuring a thriving future for the region.

👍 Reviews of Durham County Council

Belal B.

1/5

Strongly advise not to buy property in Durham county and north of England poor returns and poor workmanship from workers , especially at Auction and especially old terraces that have mining problems. If not careful you losing thousands. The council is a grabbing money machine charging high council tax for almost nothing as I don’t reside there, bombarding you with letters every year to renew your “so called discount” for your council Tax , I bought a property at Auction Nov 2022 . Paid council tax worth 7500£ as I finally manage to sell August 2025 at a loss yes I was inexperienced but wow everything was a rip off and needed doing also very far from me . Buy local even if takes longer .

Alex R.

1/5

Rip off merchants. So yet again council tax has risen by almost 6% this year. How are people on 1 minimum wage supposed to be able to afford this rip off? A very cold uncaring council. They can afford to post recent circulars twice to all Durham residents which is of no interest to the public and a complete waste of funds. Stop crying the poor tale as you don't spend peoples money wisely.

OWEN B.

1/5

Just received a warning letter off them for accidently stopping on a yellow box junction at Neville's Cross bank. This was after the lights had gone green my exit was blocked by cars coming from the left. They should not have cameras up there. Absolutely evil gits.

Hannah C.

1/5

Even my dead goldfish from 2001 could run the council better than this👍🏻

Steve P.

3/5

Stop obsessing over flags and swallow up Darlington Borough Council,as they can't be trusted to mark their own homework.......or anything else for that matter.

Robert N.

1/5

Disgraceful Council to deal with. The most outdated unrealistic policies. Forcing a council tax bill on a property I had no access to all because the tenant lied and said they moved out. I have all the evidence required to confirm this but they are unwilling to do anything because there process states ‘always take the tenants word for when they say moved out’

Jane S.

1/5

Well not sure where to start. I applied for a blue badge for my 87year old mother, who cannot walk above 5 minutes without stopping, she has poor eyesight, walks with a walking stick has two false knees and hips, and surprise she does not meet the criteria!!! Do you have to be dead before the criteria is meet. What a joke! I have witnessed on many occasions people with blue badges running and skipping.
I wonder if they happen to have a family member working in the blue badge section. Moving forward I will be suppling further evidence to back the application. Hope the person who made the decision can sleep at night.

Tom

1/5

Got to one of the worst councils in England. Refusing to empty the bins incase one of there daft bin men get dirty nails.. pathetic. Saying there is a risk of contamination from washed plastics in a recycle bin but then they empty the general waste bin no problem when there is 100x risk of contamination due to food waste etc... utter waste of tax payers money. Why have bin men turned into fairies these days.