DFS Doncaster Head Office - Doncaster

L

If I could give a MINUS I would. Stay away from this company. Ordered sofa from Basildon Branch in October 2023. Delivered in December without a baseboard. Said someone would come out to put one on. I lifted cormer of sofa to make sure they had put the easygliders on the feet and injured my fingers from jaggered edges of sharp staples. Turns out baseboard wasn't missing, someone had damaged sofa and ripped the baseboard off before delivery. Shouldn't have left dangerous sofa in my home or at very least should have warned me.
Said a zipped baseboard would be attached but fitter wasn't told this. By end of December told them i was going to involve my credit card company and wanted to cancel order. They put in an order for a new sofa for me with a zipped base board to aid delivery but it arrived without this and had to be sent back. Came back on 24th March to deliver it and zios had been placed in middle of sofa so not fit fit fir purpose. How could such a sill mistake bern made. Obvious need to be either side, close to arms so delivery company can access the arms to remove them.
In between this lots of promises by store and when it goes wrong they change story to try to act blameless. They forget i have email proof of what they have agreed. Head office useless just refer your compainr back to store to phone you. Even hand delivered letter to store for attention of the stores general manager but intersepted by one of many assistant managers. No continuity for handling complaints and when i wanted to make a formal ccomplaint about the sales of the insurance package they mis-sold me this was ignored too which I believe is illegal.
Now 28th march 2024 and still not in receipt of goods as ordered.
I would strongly advise anyone considering buying from DFS to stay away. Sadly the brand has hone down hill from its hey day and is disorganised and in utter chaos.
If you are experiencing difficulty with your purchase and used a credit card to make your purchase contact yhem to help you get a refund.

Nicola Hughes

My mother bought a new sofa from DFS and paid through DFS for the old one to be removed by Clearabee. They were in a rush and didn’t listen to my mother who suggested they break it down more to get out of the door. So result was this. We have ring doorbell evidence too.
The removal men looked annoyed and say when my mother is out of earshot ‘We should have said no, you try and do your best for people!’
Well actually my mother paid for it to be removed, it’s not a favour by these men! Can you respond asap, I’m furious!

Soyel Souleiman

I am not able to use the chaise lounge on our sofa as it dips in on the back raising the feet area. Enfield store manager called and rudely said that there was nothing they could do. I have tried to fix the problem by doing a quick DIY job which i am sharing on every platform. Shame on you DFS

Mohammed Momin

Worst nightmare. 1st the sofa never arrived on the due date. We had to make numerous calls to find out that it won't be delivered and the fabric hasn't even arrived (3months). What a nightmare with that side.
As if that wasn't bad enough. They sent us a broken loan sofa which was dangerous which no one wanted to deal with. Its an absolute joke. The complaints department is even worse they pass the buck. In all honesty you get more of a better service from am independent retailer. Avoid.

Terrie Merrills

Hiya this is Theresa Merrills. Thanks to Louise for ordering my matteress. Absolutely over the moon with it. It's very comfortable, ? especially with my back problems. This is the second time I have got something of DFS. I got a sofa and that is brilliant as well. Very happy. Thank you.

Claire Wilson

Ordered A 3+2+1 seater sofa on the 1st of June was told it would be delivered by the end of July, we then received and email say would be with us by 15th of July we waited until the end of July still no sofa, went back into store also contacted customer service to get told they haven't got the parts and don't know when we will get it, WIll NEVER USE DFS EVER AGAIN THEIR LIARS AND THEIR CUSTOMER SERVICE IS RUDE UNHELPFUL AND DISGUSTING, AVOID AT ALL COST!!!!!!!;;

Diana

Phoned several times last week to get dfs to help me adjust my finance application, but all I got was promises. Never buying anything from them again.

David Stuart

Came into Aintree store November and ordered sofa and chair. Couldn't be delivered until January - which I was fine with. I was told that because of this, any Christmas sale discounts would be "passed on".

So my order got delivered and my bill statement came through - no discount from the sale reductions. When I contacted dfs they said "no sorry you should have chased it up sooner, there's nothing we can do".

Very underhanded and shady business practice.