Luxe Watches - Epping

Simon H.

A seamless process and very easy people to deal with. Arif ensured that everything was taken care of and you always feel well looked after.

Great, competent service and never any doubt in the quality of their stock. Would highly recommend.

ali R.

Put my watch on consignment but however it didn't end up selling after couple of months. Had a slight issue but Arif (Manager) really stepped in and resolved the problem efficiently and with great ease.

Sometimes things can go wrong in business but it's great to see some still care enough to make up and ensure you'll come back to them in the future!

Will 100% recommend these guys

Soe O.

Incredible service. We are very pleased with the very professional service of Arif and Charlie who acquired the specific watch we were looking for in the time frame they promised. The watch was in the excellent brand new condition. We would love to come back again to buy more watches in future.

Oliver H.

It is with a heavy heart that I am posting this negative review about a business I have had a relationship with for nearly 10 years, accumulating a not inconsiderable spend over this period.

I wanted to consign a watch for sale with them, but my circumstances changed and within 24 hours I messaged to say I wish to cancel the contract. I was told that to do so I would incur a £450 fee which I accept was what I signed up to, but I expected an element of goodwill and this would be waived for such a long standing, and I thought valued client.

After ignoring my messages all day (when previously they replied straight away, when there was something in it for them) they called me back a day later to explain that I could have my watch back, but I had to pay £185 to get it back, citing some spurious costs that had been incurred in the 4-5 working hours that they had my asset for. At this point I decided that it would be best to cut my losses and pay the money.

I fully understand there was an agreement in place but to treat a local and long standing customer in this manner is shameful. There are so many watch dealers to buy from, service is basically what differentiates them, and I was let down badly by Arif who acted like I was being done a favour by only paying £185 and not £450. I sincerely doubt that anything was done in 4 hours on a Friday afternoon that they had the watch for but even if it was, it would not have been major, and to charge anything is extremely punitive and dreadful customer service. Do they not value customer relationships?

This business used to be great in years gone by and the individuals like Josh and Jake are sorely missed in terms of relationship building. Sadly, I won't be returning and will let everyone I know in the watch community of my dire experience.

Sade I.

Thank you Charlie for the exceptional service you provided me, when I bought my first luxury watch! The process was seamless from start to finish! Highly recommend Charlie and Luxe Watches

Ryan F.

Helped me with a little pin and throughly explained how long a service would take, really great customer service. Will use again, friend also bought from here in the past and loved the service.

Thanks

kim T. B.

it was my first Rolex and first time buying from Luxewatch, I was a bit skeptical when buying a Rolex online but Arif and his team in Luxewatch has been extremely patient and thoroughly. great experience! I will definitely be back again!

Lisa S.

Fantastic service, friendly and very professional. Definitely will return for our next purchase