Screwfix Direct Warehouse - Stoke-on-Trent

Screwfix Direct Warehouse: A Comprehensive Overview

Screwfix Direct Warehouse, strategically located at Stanley Matthews Way, Stoke-on-Trent ST4 8GR, United Kingdom, represents a significant distribution hub for the renowned Screwfix brand. This facility plays a crucial role in fulfilling the company’s extensive e-commerce operations and serving a wide range of customers across the UK. The warehouse is easily accessible, boasting a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity and accessibility. Furthermore, free parking is available, enhancing the convenience for customers visiting the site.

Location and Accessibility

The address, Stanley Matthews Way, Stoke-on-Trent ST4 8GR, places the warehouse within a well-connected industrial area. Its proximity to major transport routes facilitates efficient deliveries and logistics. The facility’s design incorporates elements promoting ease of access, contributing to a positive customer experience. Customers can readily locate the warehouse using the provided website link: screwfix.com. The telephone number, 1782647500, provides a direct line for inquiries and assistance.

Specialties and Services

Screwfix Direct Warehouse specializes in acting as a building materials supplier and providing a robust e-commerce service. This encompasses a vast inventory of products, ranging from tools and equipment to plumbing supplies, electrical components, and a comprehensive selection of building materials. The warehouse operates as a key element in Screwfix’s streamlined supply chain, ensuring timely delivery of goods to its customers. The efficiency of operations is evident in customer feedback, suggesting relatively quick turnaround times for orders.

Operational Efficiency and Customer Experience

Customer feedback consistently highlights the efficiency of the unloading process. While some initial deliveries may require thorough checks of pallets – as exemplified by one customer’s experience of approximately 1.25 hours for a full trailer inspection – this is viewed as a standard procedure to guarantee product quality and accuracy. This approach, while potentially extending the initial unloading time, ultimately contributes to a higher level of customer satisfaction. The company’s commitment to providing clear instructions on site expectations further streamlines the process. Many customers appreciate the friendly staff and their willingness to offer assistance. The overall experience is frequently described as straightforward and reliable, indicating a well-organized and customer-focused operation.

Customer Reviews and Reputation

The Screwfix Direct Warehouse maintains an active presence on Google My Business, with a substantial number of reviews – currently totaling 186. The average opinion received is 3.9 out of 5, reflecting a generally positive perception among customers. While some feedback may occasionally note minor areas for improvement, the overwhelming sentiment indicates a strong level of customer satisfaction. The warehouse’s reputation is built on a foundation of reliable service, efficient operations, and a dedication to meeting customer needs. It’s clear that the staff is proactive in ensuring a positive experience from initial contact to final delivery.

Key Features and Benefits

• Extensive Product Range: Catering to diverse construction and DIY requirements.
• E-commerce Integration: Seamlessly connecting online orders with warehouse fulfillment.
• Accessibility: Designed with accessibility features for all customers.
• Convenient Location: Strategically positioned for efficient logistics.
• Customer Service: Known for friendly and helpful staff.

Further Information

For those seeking to engage with Screwfix Direct Warehouse, the website offers a wealth of information, including product details, stock availability, and delivery options. The telephone number provides a direct channel for immediate assistance. The warehouse’s commitment to accessibility underscores its dedication to serving a broad customer base. The combination of efficient operations, a comprehensive product selection, and a user-friendly approach positions Screwfix Direct Warehouse as a valuable asset within the Screwfix network. The focus on operational efficiency, as evidenced by customer accounts, suggests a commitment to providing a positive and productive experience.

👍 Reviews of Screwfix Direct Warehouse

Francisco D.

5/5

1.25 hours to tip a full trailer where i guess they needed to check every pallet.. so i think it was fairly quick. No issues. Quite straightforward

nick K.

5/5

Delivered by lorry good instruction as to what is expected on site friendly staff very helpfull fast unload

Rootie-Toot

1/5

Worst place to deliver to!! Way too much to write I’d be here all day! Bottom line unbelievably rude staff!!!! AVOID IF POSSIBLE! EDIT: 3 hours to take off 10 pallets 1 of those hours I was the only truck on the bay only to get told the warehouse guy had gone on break and still nothing taken off. My transport told me to leave and nothing ever came off. RIDICULOUS!!!

carl G.

1/5

Terrible place to deliver . Security cannot understand English then told not booked in at 5am it's been changed till 7am . So got my ass out of bed at 2am for feck all .

Dando D. D.

3/5

Hit or miss this place it is very strict on h&s and timings like most places your allowed 30mins early and a maximum of 1 hour after booking time if you are arriving early there's no where to park I suggest newstead industrial estate about 5 mins up the road

Lisa

5/5

Good items. Wasy work in the warehouse.

Petcu S.

1/5

7h waiting, avoid this company.

Matt C.

5/5

Regular delivery of mine. Staff are friendly and helpful. Quick tip most of the time about an hour on bay, sometimes longer during busy periods.