Home Online Stores Ltd - Leicester

Home Online Stores Ltd: An Overview

For individuals and businesses seeking a warehouse solution, Home Online Stores Ltd presents itself as a company with a specific, albeit currently underperforming, operational focus. Located at B1, Home Online Stores Ltd, The Rise, Moat Way, Barwell, Leicester LE9 8EY, United Kingdom, the company’s address indicates a primarily industrial setting within Leicestershire. While the company’s website is currently unavailable, further investigation reveals a significant presence on Google My Business, boasting 47 reviews that collectively paint a concerning picture regarding customer satisfaction.

Company Details and Specialties

Home Online Stores Ltd specializes in warehouse operations. This suggests their core business involves the storage, management, and potentially the distribution of goods. However, the current average opinion of 1.2/5 on Google My Business raises serious questions about the quality of their services. It’s crucial for potential clients to carefully consider this feedback before engaging with the company. The limited information available makes it difficult to ascertain the scope of their warehouse capabilities – whether it’s a small, specialized storage facility or a larger, more comprehensive operation. The lack of a website further obscures details about their inventory management systems, security protocols, and overall operational efficiency.

Location and Accessibility

The company’s location in Barwell, Leicester, is important to consider. Barwell is a town situated approximately 10 miles north-west of Leicester city centre. The address, B1, suggests a building within an industrial estate or business park. Accessibility to the warehouse would depend on local road networks and public transport links. Potential clients should investigate the ease of access for deliveries and visits. Due to the lack of online information, detailed logistical information regarding proximity to major transport routes (motorways, rail lines) is unavailable. Further research into the local area’s infrastructure is recommended.

Customer Opinions and Concerns

The overwhelmingly negative customer reviews on Google My Business are a significant red flag. Analyzing these reviews (as far as is possible without direct access to the platform) reveals recurring themes of issues with order fulfillment, inaccurate information, and poor customer service. Several reviewers express dissatisfaction with the company’s responsiveness and the handling of damaged goods. The consistent nature of these complaints suggests systemic problems within the operation. It’s vital to acknowledge that the opinions received represent a very limited sample, but they provide a stark warning about the current state of the business. The average rating of 1.2/5 indicates a substantial area for improvement. The average opinion reflects a significant disconnect between customer expectations and the company’s performance.

Additional Information and Considerations

Despite the negative feedback, it’s possible that Home Online Stores Ltd has undergone recent changes or is currently addressing the identified issues. However, the absence of a website and readily available contact information makes it challenging to verify this. Potential clients should exercise extreme caution and conduct thorough due diligence before entrusting the company with their storage needs. Here’s a breakdown of key considerations:

• Limited Transparency: The lack of an active website and contact details creates a significant barrier to assessing the company’s legitimacy and operational practices.
• Negative Customer Reviews: The consistently negative feedback on Google My Business represents a serious concern.
• Warehouse Specialization: The company’s focus on warehouse operations suggests a specific skillset, but the extent of that skillset remains unclear.
• Location Considerations: The Barwell location requires investigation regarding accessibility and logistical advantages.

Recommendations for Prospective Clients

For anyone considering using Home Online Stores Ltd, the following recommendations are crucial:

In conclusion, Home Online Stores Ltd presents a complex situation. While their specialties in warehousing are a known factor, the overwhelmingly negative customer feedback and lack of transparency necessitate a highly cautious approach. Potential clients should prioritize thorough research and risk mitigation before engaging with this company. The current state of affairs warrants careful consideration and a thorough assessment of the potential downsides.

👍 Reviews of Home Online Stores Ltd

Amanda C.

1/5

Not only have I paid for express delivery but I paid a lot of money for a new mattress with incorrect tracking information and no sign of the item. The customer service from Debehams has been abysmal and I'll never shop with them again. How about providing a telephone number instead of channels that are unhelpful and take days to get back to you. You've ruined what was supposed to be an engagement present from my elderly mother.
Never again!!
I was also left 5 voicemails by an unhelpful customer service person who then replied to my email with information that was meant for their department - not exactly professional. The delivery driver left the item outside my house and did not help me up the stairs with it either. I have asked politely and not so politely for the express delivery payment back and still nothing. I don't plan on returning the item as it will just be the same amount of hassle trying to get them to take it back. ABSOLUTELY ATROCIOUS CUSTOMER SERIVE / DELIVERY - EVERYTHING. From start to finish.

matt C.

5/5

Given the negative reviews, i was very skeptical of my mattress topper order from this company via debenhams. I purchased express 2 working day delivery. My topper was delivered within the 2 working days as promised, and there is nothing wrong with what i ordered.

Whilst I may have been lucky, I cant fault them.

James C.

1/5

Agree with other commenters. Worst shopping experience. Toppers via Debenhams. Lost them, I had to chase up, they didn’t check etc. have to go via Debenhams which adds days to the resolution. Said repeatedly to re send as offered. Then they say what do you want to do? Has been 2 weeks since bought and paid extra £5 for 1-2 day speedy delivery. Really have no idea why Debenhams still sell their gear via them as they are clearly terrible in all areas. Going to request a refund now. What a waste of time.

Samantha W.

1/5

If I could give 0 then I would. I purchased a mattress topper from this company through Debenhams website. I received the wrong item. The item was collected for return by the currier that was organised by them. I received no notification of refund. I received notification of the item being signed for at the other end. I payed for the item through klarna so put a stop on payments whilst investigated. This company are still demanding payment.
Don't go near them

Beverley C.

1/5

I wish I could give -10 for this company.
Ordered a mattress topper through Debenhams. . It’s so thin it’s a joke. Trying to return has been a nightmare. They don’t answer emails or messages. You cannot return without informing them first. After 2 weeks they tell to return at my cost £7.55 to get my refund in the same state I received it in the same packaging. It was in a compressed bag🤷‍♀️🤦‍♀️ impossible.PayPal have said they will refund but only when I return it at my expense. Shocking company. Never use Debenhams third party sellers.

Camilla H.

1/5

Purchased a prelit decorated garland from this company through Debenhams. The garland arrived promptly but is faulty and extremely poorly decorated. I’ve been waiting for over a week, for them to respond to Debenhams so I can get my refund. Awful company.

Wendysherrie F.

1/5

I brought from Debenhams, thinking it was from them. So far it's been a complete farce to get refund terrible customer service. Says parcel was delivered but obviously was not, as it's a big parcel and I was in all day . Complete rip off don't buy anything from them😡

Snoophoggy W.

1/5

Do not buy anything from this store you have been warned, my super king mattress arrived damaged, they would not send an adequate van to recover it, in its full inflated size, spoke to the rudest man who refused to give his name on the phone, who proceeded to tell me I'd put a knife through it on purpose, the stitching had failed due to the vacuum packing process and they refused to take it back, luckily I arranged to send it back myself at a cost and got my money back, after 25 plus emails back and forth, I'm a disabled man and they said I had to try and fold a super king mattress in half and get it back in the box, if you have a mattress this size please have a go at such a ridiculous request, please please please do not purchase anything through this company, Debenhams are just as bad too, a company that size has no one you can physically speak to on the phone, instead your emails get responded too by a multitude of people that you then have to explain it all again, AVOID you have been warned