UK Big Buy - Birmingham

Introduction to UK Big Buy

UK Big Buy is an e-commerce service based in Birmingham, United Kingdom. It caters to a wide range of customer needs, primarily focused on providing accessible and convenient purchasing options. The company operates from its location at the Rear of 6, UK Big Buy, 8 City Rd, Birmingham B16 0HG, and can be contacted via telephone at 1214547589. Customers can also explore their offerings and place orders through their website: ukbigbuy.com. The site offers a straightforward platform for browsing and procuring goods.

Location and Contact Information

The physical address of UK Big Buy is strategically located at the Rear of 6, UK Big Buy, 8 City Rd, Birmingham B16 0HG. This location facilitates efficient operations and allows for convenient access for potential customers and deliveries. For immediate inquiries or assistance, customers can reach out directly via telephone at 1214547589. The phone number provides a direct line to their customer service team, ensuring prompt responses to questions and concerns.

Specialties and Services

UK Big Buy specializes in providing a comprehensive e-commerce service, offering a diverse selection of products. While the specific product range isn't explicitly detailed on their website, the platform is designed to be user-friendly and cater to a broad customer base. The company aims to streamline the online shopping experience, making it accessible and enjoyable for all users. They accept various payment methods, including Debit cards and Credit cards, offering flexibility and convenience for their customers. This commitment to diverse payment options underscores their dedication to customer satisfaction and ease of purchase.

Customer Feedback and Reputation

Based on publicly available reviews, UK Big Buy has garnered a mixed reception, with a current average rating of 3.3 out of 5 stars on Google My Business. This indicates a need for continued improvement in certain areas, particularly regarding delivery logistics. Several customer comments highlight a positive experience with the company’s customer service and the quality of products purchased, specifically mentioning a fantastic hoverboard that is expected to bring joy to a child's birthday. However, a recurring theme within the reviews centers around the delivery service, primarily utilizing DPD.

Delivery Concerns – A Notable Point

A significant portion of the feedback revolves around the delivery experience. Customers have expressed frustration with delays and inconsistencies in delivery times, often attributed to DPD’s performance. One review specifically mentions a stressful two-day period due to delivery issues, emphasizing the potential for delivery problems to negatively impact the company's overall reputation. It’s clear that optimizing the delivery process is a key area for improvement, as it directly affects customer satisfaction. The company’s efforts to provide a seamless and reliable purchasing experience are somewhat hampered by external factors, suggesting a potential need to explore alternative shipping partners or implement more robust tracking and communication systems. The desire for next-day delivery, frequently promised by DPD, frequently results in disappointment, highlighting a critical area for attention.

Key Features and Benefits

• User-Friendly Website: The ukbigbuy.com website is designed for ease of navigation and a smooth purchasing process.
• Secure Payment Options: Accepts Debit cards and Credit cards for secure transactions.
• Customer Support: Accessible via telephone at 1214547589 for assistance.
• Diverse Product Range (Implied): While specific details are limited, the e-commerce platform suggests a broad selection of goods.

Despite the delivery challenges highlighted in some reviews, UK Big Buy demonstrates a commitment to providing a functional and accessible e-commerce service. By addressing the logistical concerns surrounding delivery and continuing to prioritize customer service, the company has the potential to significantly enhance its reputation and customer satisfaction. Further investment in delivery management and potentially exploring alternative shipping providers could prove invaluable in solidifying its position in the competitive online marketplace. The positive aspects of the customer service experience and the availability of secure payment methods contribute to a generally favorable impression, suggesting a foundation upon which to build a stronger and more reliable brand.

👍 Reviews of UK Big Buy

Angie D.

4/5

Great company to deal with, good customer service, fantastic hoverboard which I am sure will put a huge smile on the little ones face on her birthday. Great shame they use DPD who promise next day delivery I have had the most stressful two days thanks to DPD which is a great shame when it jeopardises the reputation of companies that usw their service. Hence the 4 stars had the delivery been smooth it would have been 5

Zara B.

1/5

Have an issue with the hoverboard Iv brought, will not turn on or charge!! Been trying to contact customer service and had no such luck!! Not answering my calls, Iv emailed and used there live chat and have spoken to no one!! One unhappy daughter who cannot use her Christmas pressie and one unhappy mum as £200 down!!

P K.

1/5

iam from the netherlands, on februari we sent a product (decliened at door) and till now still dont receive my money back (on 05-03 they sent me we cannot refund until the package is successfully returned to our warehouse and inspected) and we already in march and till not feedback from then
very bad costumer service

res1492

5/5

My hoverboard came with defects and while not ideal...i emailed the company and was issued a "swap" the day after...really good customer service..sorry for the late review but i was just browsing your site again and wanted to thank you ..my purchase was June 2017

Ranjit K.

5/5

Very quick next day delivery and excellent quality swegway.
Would recommend them highly, very easy to place order on the website and was kept up to date on the delivery times.

Joanna L.

5/5

Ordered a swegway and cart yesterday afternoon. Delivered to my door less than 24hrs later. Excellent helpful service.

Leanne D.

5/5

Ordered from this site for my son on Tuesday and it's just arrived today was abit weary bcoz of all the fake sites, but I rang up for latest deals they answered straight away, would defo recommend worth the 5 stars ,thanks guys xx

Fiona W.

1/5

Currently 2 weeks since the date I should have received my order. Still not arrived and have been charged. No response from the contact email provided and no tel number anywhere to call. Terrible service!