Bed Factory Direct Warrington - Warrington

Debbie J.

EVERYBODY, please read my review on trust pilot, be safe than sorry

Joanna J.

Great service and advice from Toni - extremely patient and knowledgeable.
Received 2 beds and mattresses (King and Sml Double) within 5 days. Delivered to our home and they’re excellent beds.
Thank you

Mavis K.

Staff really helpful & friendly in Warrington store 5 star ⭐
Be prepared for delivery 😃they start really early
Men were Quick and efficient
Well done to all 👍

m A.

Awful costumer service
When I was buying the mattress I mentioned many times that I want it in 2 weeks as I am moving in and have to sleep on the floor if not have it in that time frame and they said it will be two weeks. Then after 3 weeks, now they are saying it is going to be delivered 10 days later which will be even more than 4 weeks. When complaining, they said I have to pay cancellation fee if want to cancel the order while it is their fault. I have expended 1000 on the mattress and can’t believe it’s happening.

Maria

Ordered from the website. Very easy ordering process.
Free delivery over £99.You get to chose a delivery date that is convenient to you. They sent text messages to keep me upto date about
delivery times. Delivery drivers were punctual and polite. I would definitely recommend.

Paolina D.

I recently had the unfortunate experience of dealing with the Bed Factory, and the level of dishonesty and deception I encountered was truly astounding.

To begin with, the Bed Factory blatantly lied about their finance options. When I initially inquired about their payment plans, I was assured that a specific financing option would be available to me. They explained that they were in the process of negotiating with a new finance company and assured me that this payment option would be available until the delivery date. However, just a few days before the delivery date, they abruptly changed the payment method and required us to pay the full amount in cash. This sort of bait-and-switch tactic is both unethical and unprofessional, and it demonstrates a severe lack of integrity on the part of the Bed Factory.

But the disappointment didn't end there. Another area where this company proved itself to be untrustworthy was in their mattress care warranty. When I purchased my mattress, I was explicitly told that it came with a comprehensive warranty covering any potential damage, defects, and even care for dirty spots. However, when I encountered an issue with the mattress and sought assistance from the Bed Factory, I was met with indifference and denial. They conveniently "forgot" about the warranty they had promised, leaving me stuck with a dirty mattress and no support from the company I had entrusted my money with.

In fact, I must acknowledge that the quality of the mattress and bed itself was really good. However, the Bed Factory's dishonesty regarding finance options and their failure to uphold their mattress care warranty is indicative of a company that prioritizes profit over customer satisfaction. Save yourself the frustration and disappointment by seeking out a more trustworthy provider for your bedding needs.

Mahesh J.

Very good and comfy bed. Sales person at the outlet was very helpful and guided us in selecting the right bed. The first delivery was within 3 weeks. However, the guys who delivered came closer to 17:30, while they were supposed to come to 16:00. They came, spent few minutes and said this will not fit your stairs, so you have to change the bed and walked away. I had to call back customer service and they proposed different options to change the bed which I wasn't happy. So finally we agreed for them to redeliver one more time with a different team. The second team came and delivered in to the room with no issues, took them 10 minutes. Got very frustrated as it could have been delieverd easily in the first place. I wanted to give less than 3 for it, but the guys who came second time was very nice and the bed is comfy. Hence 4 stars.

Joanne H.

Website easy to use and order from, super quick delivery was due 19th February, but arrived a day early. Really pleased with the quality of the mattresses. Will definitely recommend. I ordered 2 mattress for my son's. They have had them for a week now and say sleeping on them is amazing 🙂