Pentagon Warrington | Ford Car, Transit Centre and Motability - Warrington

Jennifer C.

Really really impressed with the work done at Pentagon Motor Group - Warrington Ford. Not only have they completed an outstanding job (See before and after photos of the accident), but the staff, particularly Rebecca & Claire both kept me updated even more than weekly with how the repair was going. Having never had a car accident, I was skeptical about how it would all work but they reassured me & kept me in the loop every step of the way. I couldn’t fault them at all. My car was complete within the month and in the meantime, I had a lovely courtesy car which was beautiful to drive!

Ian T.

Where do I begin ?
Booked service online then received a phone call saying we can’t do that time/day.
Called into dealership and spoke to a blonde lady on the service desk and booked the time/day I originally wanted.
Turned up service completed,all good.
Next day checked van over.
Oil level below max by 5mm
Tyre pressures not touched.
Coolant level below min.
Screen washer not full.
Good job I wasn’t paying.

Brian V.

Easy website to navigate and found the car I wanted quick and easy. Nothing was too much trouble from sorting out finance and collection was very professional and swift. Collected car with a perfect handover. Staff are a credit to this dealer and probably why this is my second car bought off them.

Dshan T.

Today, I visited the branch to inquire about a refundable deposit I’ve made few months ago. However, the sales manager’s behaviour was extremely rude and unprofessional.
In response to my explanation, the individual abruptly instructed me to send an email to a specific person and continued by saying the email address on their computer, despite I haven’t offer to use a pen and paper Ive taken my phone out to type the email address he shouted “don’t take photo” continue reading the email address . When I asked to repeat the email address, he showed the computer screen and instructed me to “you write it down”

The entire situation with him was a very disrespectful and terrible experience and never expected in such a place.

Shirley K.

Was very happy with the repairs that my car required. The girls on reception were extremely helpful and pleasant to speak to. I was kept informed by them as to how the repairs and time frame were going. Jack the gentleman that assessed my car was very helped as I was some modification done at the same time ,which he also arranged. So a big thank to Clare,Rebecca and Millie on rec for all their help.

Rafael D. V.

Extremely happy with my new car. And special thanks to Declan Aston for his help and support during the whole process. He was a key element on us making the decision of choosing Ford over the other brands we were considering.

Damian O.

Not all work completed - had to rebook as faults reappeared straight away. Couldn’t get through in phone for two days so went in in person where I stood at the service counter for almost 20 minutes in an empty showroom while at least 8 employees walked straight past as they were more interested in entertaining one another and chatting than looking after a customer

The M.

Incompetent service from the body shop repair team! My vehicle was booked for a minor body repair with Pentagon Ford's Repair shop. Initially they estimated the car would be with them from 7-10 days but on the 10th day I was told it would be the end of the following week, though they couldn't guarantee this and that it could be a further month for the work to take place. Each time I spoke with them they didn't seem to have a clue when my vehicle would be worked on. In the end I retrieved my car after they had it for 2 weeks without it being touched! I have told my insurer not to use Pentagon for my repair in future. Total incompetence and no apologies from Pentagon for the inconvenience.