Camping Online Ltd - Chesterfield

steven N.

Orders items from Them on Amazon. The items are a different colour schemes to the picture shown. And a part was missing. And looks used . I've rang several times and email twice. No contact from the company at all. Then I read the reviews. Why is this company allowed to trade on Amazon. Why has Amazon not seen the terrible reviews.
In my opinion I would buy from someone else's and I will be avoiding this company and taking it further with Amazon because this company is a trap from faulty Goods. There is No customer services. I have photos to show all the issues.
DO NOT USE THIS COMPANY

G B.

Be careful, they just refuse to give you an invoice if you request it.
They have a shop on eBay, my wife had to return the item because they don't give her an invoice. They said that "their system don't allow creating invoice copies" We have complained to HMRC because its illegal selling without a ticket or a invoice.

Christina H.

Avoid ordering from this company!!
I placed an order via Amazon and was sent the wrong item. I contacted the seller and was sent a link to a returns label. As the returns label provided was one that required me to pay postage, I requested a prepaid label (as I was returning the item through no fault of my own). I was told to use the label provided and assured that I would get a refund for postage.
When the seller received my returned item, they issued a refund for the item itself but not the return postage. I contacted them but was told that I should have used the label they provided. I told them that I had, but this and all my further messages were ignored. I called the seller directly and they were extremely rude and unprofessional and actually hung up on me. They also blatantly lied in their response to my bad seller review on their Amazon page!
This company obviously don’t value their customers in any way so do yourself a favour and order your gear elsewhere. And, based on the number of awful reviews (here, on Amazon and other websites), I would guess that others share my opinion.

EDIT: I've now also uploaded a screenshot of the returns label to show that it was definitely not a prepaid one.

Michael

**Update**
I had to arrange a refund though my bank as i paid by credit card. You just send the bank proof that you have tried to contact Camping Online. They sent me a refund the next day. Kevin then finally got back to me asking about a credit charge back and was confused. He arranged a FREE Royal Mail collection from my house.
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I am trying to arrange a refund as i was mis sold some tent poles and were not the same as the listing or picture. They are not replying to any of my emails or messages through the website. I have phoned them multiple times but they are always busy apparently. I leave a message but they never get back to me. DO NOT BUY FROM THEM

Richard L.

I ordered a Collapz caravan item from this company via ebay, where they have a very good rating, and it arrived in perfect condition within a few days. I then went on their website and ordered a Royal groundsheet. Then I saw their Google rating of 1.7 and wished I hadn't, after reading the reviews. However, my doubts were totally unfounded as the groundsheet arrived a few days after my order, exactly as described. Very satisfied customer.

Rob W.

Ordered a compost toilet from Kevin Blake at CoL Ltd. His aftersales service is shocking, suggested to me, via email, so I have the proof that he dispatched the goods and so wasn't responsible for the aftersales anguish I went through trying to get the goods delivered. Had no alternative but to claim via Mastercard for monies owed. Be careful everyone, this guy is a Con Artist!

Tyla B.

The bloke name begins with K rhymes with Bevin behind this company on eBay is a liar.
His responses to negative feedback is to to fabricate something he has pulled from his rectum to make it look like the buyers fault or failure and paint his shop in a good light. Once your feedback is up you cannot respond to Bevin with a K's fabricated comments with proof of what a rubbish seller he truly is.
Would never recommend buying from this company, via eBay , Amazon or directly from his lying little website.

Stephanie B.

Bought through eBay with same company. Horrendous person, never give them your money, they rip you off by sending you rubbish that doesn't work and refuse to refund and blame you for braking it and called me a liar multiple times. AVOID AT ALL COSTS!! Awful human being!! Deserves to go bankrupt!!