B&Q Ashton-Under-Lyne - Ashton-under-Lyne

Lucy Johnson

Ordered a Rangemaster sink for new kitchen. It came completely broken in two. Rang up the helpline and they were quite useless. Wanted to pick up broken sink and bring new one in 2 weeks, despite me telling them fitting on my kitchen starts in 3 days (range master sink had been on order for 2 weeks).

Managed to take it back to the Ashton store where I exchanged for a new sink. Was able to check all was in tact before purchase and lovely colleague Denise nilled the price difference for me (only about £4) but very nice of her. Easy and convenient. Very happy with the exchange despite mare with delivery and phone lines!

Aimee Potts

Went in to get some plumbing supplies. One lady was really helpful she told me where they had some more stuff, she also called someone from that department to come and assist us. We waited and no one came, we found someone else, and they said they would call someone, someone eventually came and said they have no one for that department and haven't for the past 3 years, she had no idea what she was looking for and no one could help

Georgina O`Mahony

In August 2023, we paid over £7000 up front to B&Q for our bathroom to be fitted.

It's now March 2024 and we still have no bathroom and no refund.

Work began at the beginning of October 2023 and stopped 2 days after beginning as their fitter pulled a wire form our attic, the main lighting supply for our house. We then had to get a full rewire. Work was meant to restart at beginning of November but it did not. B&Q did not return our calls and we had to physically go in to raise a complaint. The fitter wasEd from the job and the following week, B&Q sent 5 people to our home, including an electrician and bathroom fitter and a manager, to review the disgraceful state of everything and I was told that work could begin the next morning with these fitters.

This did not happen and instead 3 days later after again chasing things up with B&Q I was told that the regional manager wanted to come to my home in 2 hours, I had to leave work to facilitate this.

During this visit we were told that B&Q would not apologise for anything that had happened and there was no way we would have a completed bathroom before Christmas.

Instead they arranged a fitter to come to our home to put in a temporary bath, a basin and some lino on the floor. We were advised that in January, this same fitter would fit our bathroom.

At this point we had spent 9 weeks without any washing facilities, having to use a gym to shower. We had a toilet only.

January came, B&Q emailed to say they would not do the work as there were structural things that needed to be done that had been missed on the original survey for the job in August 2023.

The pallet of tiles is still sitting in our driveway as we have no where to store it. All the units and building materials are scattered throughout our small home. Our bedroom still has a door sized hole in the wall where their fitter removed the back of the shower. Our bedroom and bathroom is separated by a sheet. The loft access that was removed is directly above the temporary bath they put in and the damaged plaster from this regularly falls into the bath.

In order for them to give us a full refund and consider any form of compensation we had to compile all the evidence and receipts.
We provided this on the 12th of February and 4 weeks later we have still not had a reply other than to say they are looking into it.

It's currently the 10th of March, we still have not had a refund for our monies, any compensation and still are using the temporary bathroom facilities.

Our home was completely destroyed. We still have not got a bathroom.

For a multinational company this is a disgrace. They have been rude, unhelpful and their customer service is deplorable.
The entire experience has negatively impacted our mental and physical health.

5 months since the beginning of work, we are without the monies we paid them (over 7 grand) and we still have no bathroom and they have still not resolved this issue.

Melc Melc

Many thanks to Jayna today, I have had a hip replacement so I am unable to lift anything, lovely customer service offered to put my compost & fence paint into my car... Couldn't have done it myself.... So thank you so much ?

Paul Martin

Ordered online to my house.

Not only did it get delivered to the wrong house number, also the wrong street.

Rang customer service and they're reply was go knock at the house. Excuse me I've paid to have it sent my house,, shocking, won't be ordering here again and I'd advise you all against it. They just blame sellers

Ahamed Chowdhury

Has very good collection, when Stockport branch gone out if stock my go yo branch is AshtonULane. Has big parking with disabled access, very helpful staff, I really like this branch.

Hannah Jones

Claire, Sue, Cameron and Graham were very kind and helpful to me following me have a mare and dropping a full tin of paint in the store! They quickly came to my aid and sourced new supplies for me, I am so grateful!

Andy Lees

Went in to get a large amount of supplies to build something, found most of what I needed but the bits I couldn't find the staff were absolutely useless. Nobody seems to work in the department they are in and everyone just mutters something like "someone else should be along soon".

Eventually gave up and headed to the till, all of which are self scan now, no regular tills open even for large volumes. Less than half the tills were working so queueing was a pain. Finally got a till and scanned most items, then one barcode wasn't recognised. The till locked up, screen turned red like the rest and staff approval needed. Only problem is, there's no staff on the tills, that's why most were awaiting approval.

Hung around for a few minutes and asked a couple of staff and nobody was there who could clear the tills.

Funny thing, one of the staff actually said "honestly mate, I'd just take it" when I asked again about clearing the last item so I could just take what I'd managed to scan. He honestly looked like he'd just had enough of being there.

So one star and I really can't recommend going here. Go to Wicks 5 minutes away. However, if you want somewhere where the till fails and staff just let you walk off with the stuff, this is the store you're looking for.