Fortune City Chinese Restaurant - Crewe

yue Y.

The staff is amazing, very attentive, and friendly. The place is clean and tidy. The service is impressively fast, even on a busy Friday evening. I thoroughly enjoy the atmosphere. The food is excellent for Cantonese cuisine, but it would be even better if they offered spicy options. I 100% recommend it!

Iain N.

Please note, the review below is old and I've recently been told this place has been taken over and is under new management and is apparently very nice. I cannot personally vouch for them as I've not been since it changed hands but I feel it's unfair to maintain a 3 star review for the new folks so I've upped my rating to 4 stars to help them...

Well. This was more than a bit of a disappointment. My brother came to visit for the first time in 3 years (since before the COVID pandemic) and I wanted to treat him. We had not visited Fortune City before but the Google reviews seemed good and the photos made the place look great.

Parking was ample. A front door entrance with a rear car park was odd but fair enough. There was a decent sized waiting area, with a hobbit-hole doorway into the main restaurant and the decor was good - creating a nice cultural ambience and good mood lighting and all fittings in good order. We were greeted and seated promptly. The toilets were ok - well appointed and clean (but there was a random 2-seater table in the corridor to the toilets. I would not have been pleased if I'd been seated there!).

Sadly, that's where the good stuff ended. We were a family of 5 adults and a 6 year old. Our daughter (said 6 year old) had been given a new cuddly toy by my brother at the start of the meal and she wanted it at the table. It was close to 7pm so we thought there was scant chance of more children coming in and we asked for a high chair for the soft toy. We could clearly see a stack of them. We were refused.

We ordered food. We asked for early delivery of food for our daughter and they obliged, but their promise of "if you don't see it on the menu, ask" was a bit of an over-reach. We asked for satay chicken and they informed us they don't sell satay any more. Maybe one of the chefs has a peanut allergy, we will let that one slide... we order sweet & sour chicken without sauce, prawn crackers and a portion of chips. Food for little person arrives promptly: chips ok, prawn crackers crispy and fresh, chicken ok but needs sauce.

I have 2 dishes which I judge a Chinese restaurant by. One is aromatic crispy duck with pancakes (if I was ever on death row, this would be my last meal) and the other is crispy shredded beef with chilli. We ordered both - and several other dishes to boot. My judgement dishes did not really make the cut...

Starters:
1/2 crispy duck: enough pancakes, veg & hoi sin for 1/4 duck. Duck poorly separated. Flavours limited.
Crispy salt & chilli squid: melt in the mouth in places, chewy in places. Half good, half bad. Meh
Crispy spring greens: usually called seaweed, it was refreshing to see this described accurately, sadly it wasn't that crispy and was barely seasoned. Too little salt & sugar & no nutmeg.

Mains:
Spicy Szechuan gungbao chicken: not that spicy at all. Average at best.
Spicy Szechuan gungbao beef: slightly spicy but slightly chewy beef. Disappointing.
Sweet & sour chicken: ok but nothing special.
Mixed vegetables: average. Not unpleasant but nothing special.
2 portions (our mistake) of shredded chilli beef: chewy beef throughout, not spicy, not crispy, slightly too umami to be tasty. Very disappointing, we barely finished one bowl of the 2. On this dish alone, I would not return.
2 portions egg fried rice (actually ok)
3 portions boiled rice (no idea but no complaints)

The best bit was the end of the meal. My brother wanted to treat the family and offered to pay. The bill came to a little under £220. He tipped £30 cash. He explained this to the waitress who took his money and she didnt even acknowledge the tip. No thanks. No "wow!" (as in the UK, 15% is rare, let alone recognising that cash is more tip-friendly), just flipped over the receipt and checked the amount due and dialled it in.

The staff need some lessons on customer service and on inclusion. They need to be aware of generosity and recognise it and appreciate it. They need to cook better.

We travelled 7 miles, 14 miles and 194 miles respectively for this meal. We will not be returning.

You have been warned.

Moira A.

As a family of 3 we dined in a week ago. The food, service from all staff and atmosphere was excellent. We have dined here many times over the years we've lived in holmes chapel and have always had excellent food. Once again Brian and staff thank you from Moira, Sarah and Kathryn it won't be long before we return

Mike T.

O M G. We'd waited over a year to return.
New owners.
The food was bland, the crispy duck was terrible, soggy and "chopped up in the kitchen" so we could not see how crispy it was.
The young girl's serving were lovely and attentive.
Worst Chinese meal we'd ever had (there were 8 of us).

G G.

When visiting the restaurant we ordered spring rolls, one serving of pork for myself and one veggie for my friend who is vegan/vegetarian. Springrolls came labeled as vegetarian with a red dots on them, however one of the pork spring rolls somehow ended up on the veggie plate causing my friend to eat half of it before she realised.
The team was very apologetic and communicated with the kitchen about what happened.
They ended up taking both servings of the springrolls of the bill as an apology.

The overall experience, other than this hiccup, was amazing tho. The service was quick, the food amazing and the girls working that night are so lovely.
Definitely recommend visiting!

Danielle K.

First time we've been back since they reopened. There were 8 of us so we tried lots of the menu and every single dish was delicious - my husband said it's the best food in Cheshire! It was nice not to be overwhelmed by a huge menu whilst still having a great variety of meals and drinks on offer. We had a selection of starters, mains and even managed to fit in some apple fritters. We were celebrating 2 family birthdays and the staff couldn't have been more friendly and helpful. We dropped off balloons and a cake beforehand and they sorted everything. We'll definitely be back!

Chris M.

A lovely birthday meal for grandson, great service, food good, atmosphere a bit disappointing. Not sure price point reflects value for money.

mandy M.

Lovely place and great service and as for the food something was not right with the chicken and my partner was sick all night