DHL eCommerce Depot - Nottingham

Address: Blenheim Industrial Estate, Bennerley Rd, Nottingham NG6 8PE, United Kingdom.
Phone: 2476937770.
Website: track.dhlparcel.co.uk.
Specialties: Warehouse, Courier service, Logistics service, Shipping service.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 68 reviews on Google My Business.
Average opinion: 2.4/5.

Location of DHL eCommerce Depot

2476937770

DHL eCommerce Depot, located at Address: Blenheim Industrial Estate, Bennerley Rd, Nottingham NG6 8PE, United Kingdom., is a reliable and efficient choice for your logistics and shipping needs. With a specialty in warehouse, courier service, logistics service, and shipping service, this company is equipped to handle a wide range of package delivery requirements.

One of the key features of this DHL depot is its accessibility. Not only does it have a wheelchair accessible entrance, but it also provides wheelchair accessible parking, making it easy for everyone to access their services.

For those interested in the opinions of others, this company has received 68 reviews on Google My Business, with an average rating of 2.4/5. While there is always room for improvement, it's important to consider that logistics and shipping can be complex processes with many variables, and sometimes issues arise that are outside of a company's control.

If you're looking for a depot in the Nottingham area, this DHL location is a convenient option. Its phone number, 2476937770, is easily accessible for any inquiries you may have. You can also visit their website, track.dhlparcel.co.uk, for more information on their services and to track your packages.

Reviews of DHL eCommerce Depot

Christopher Devine

1/5

Driver has lied twice about attempting delivery. I have been home waiting for 2 days now. Where is my parcel? Please contact me immediately or the police will be involved.

I have been trying to use all other methods of contact for 3 days now and get nowhere. I messaged on Facebook and it's being ignored. The tracking even shows not out for delivery today. What is happening

3 days now. No communication from you about where my delivery is. I am disgusted by the customer service of this company.

Where is my parcel and when will it arrive

Hazel Karooma-Brooker

5/5

Just been in, the staff member who assisted me was very helpful and patient, and helped to set me on the right track (to parcel force I go!) so I'm very grateful for their help.

DHL and parcel force (online) are in cahoots and totally useless, seeing as you can't get through to DHL customer services on the phone, I had drive all the way to the depot (no small feat!) to discover it's Parcel Force I need to have beef with!

But the person who helped me was useful, so I reccomend this location. They will do their best to help you ?

Paul Chitty

1/5

Items I ordered were apparently rejected from the military base I'm on. So, I re-routed the parcel to my local service point via the app. Estimated delivery 10 May. Still not sent 5 days later. Clearly, I'm not alone in the lack of customer service. Judging by the other reviews on this page. I'll be driving to collect tomorrow as I'm fed up of waiting, and clearly this company has no intention of actually getting the package to me.

Carrie Bourke

1/5

Three attempted deliveries, three times the driver couldn't gain access to my property, this is where total confusion hits because I was home for every delivery slot, not one delivery van entered my Close ( I can see from my window). But on reading other reviews, I consider myself lucky because I did get to talk to customer service after 50 minutes of being on and off hold and still can't tell me why they didn't enter the close and then proceed to lie about me not being in i gave in an put the phonedown, but when I finally got to pick up my parcel it had quite clearly been thrown about given the damage to the box and the items inside

Khalid Adisa

3/5

Got next day delivery for a product I needed immediately. Driver did not bother to use the ringing device for my place right outside where they were. Even the picture they took to say I missed the delivery showed the ringer. Absolute lack of thinking or even effort from them. Would give this no stars If I could, absolutely unacceptable.
Also tried to call customer service and best I get is an automated service and can't talk to actual people.
Edit here: went to the depot to get the parcel and the people there were super helpful and kind even though I got there at the closing time and made sure I got the parcel before I left.

Juliana G

1/5

Drivers just don’t bother to deliver… parcel with the driver out for delivery & then it’s back in depot second day in a row… web tracking page is horrendous, full of errors, service point map doesn’t even load… I’ll have to drive 30 miles now to pick up my parcel… Sellers please just don’t use DHL Parcel, instead use Evri or Royal mail…

mark hibbett

1/5

asked for item to be left in safe place, card left "sorry missed you".

V G

1/5

I've received an email informing me that my expensive purchase will be delivered today and a tracking number. Now is 1430 and no update or delivery yet. Judging by the other reviews I'm loosing hope that it will be delivered. I've booked a day off work for nothing. "Thanks " dhl (you don't deserve capital letters)
I may change my rating if the delivery actually happens.
I'll be posting this on the website I made the purchase from, too.

Update at 1735. Got a standard reply from dhl saying they are sorry and contact them to discuss the missing delivery. Firstly, I'm not accepting the half baked apology as there is still no update on the tracking webside , email or actual delivery. Secondly it's YOU dhl that need to contact me and tell me where is my parcel not me searching for it. Tomorrow I'll be contacting the sender and asking to cancell the purchase and send a refund. Had enough of unprofessional delivery "cowboys"