Impressia Comics
1/5
Dissapointing Results - Problematic with overselling!
Well, we gave it a go. This system is very time-consuming and very frustrating and in no way as easy to use as advertised or sold by the representative when we first inquired about the software.
First up Kane, the onboard team member was helpful and probably the best part of this experience as he would guide us through the problematic areas if we encountered any, but phone calls would be a day later, and having to wait for that call or a return email delayed the selling of a product online. The only downside with phone-calls is that Kane would have a very repetitive cough and would create some anxiety due to having bad asthma myself, so, therefore, cutting the phone calls shorter than I wanted due to this problem.
We found that stock was not appearing quickly enough and having to wait longer for it to appear (15-20mins for it to appear as stated) and up to almost 4 hours for items to appear and that's something we cannot afford to do and sit in front of a PC refreshing the system. One item appeared on the system the next day so we missed the chance to sell it in a window that we gain the most success.
Our biggest problem and something that we pointed out to the team in the very beginning was that overselling has been a massive problem with the likes of Channel Grabber and other systems we've used in the past and within a few weeks, we encountered our first oversell. If that item was ordered via the website then we could have explained the situation to the customer (using a 3rd party stock management system etc) but with eBay buyers, negative feedback would be inevitable and we have an impeccable record of almost 78,000 feedback and 100%. So, we purchased the item from another seller in the USA to avoid a negative (as it was a US-exclusive item) and made a huge loss on not only the 2 that had sold that we had in inventory, but the extra oversell. When we asked for an explanation, SF could only point a finger at eBay saying that it was eBay's error and not SF's. So why pay a lot of money for a stock management system to override these potential problems? SF should have picked up on the sales as and when they happened and reduced the stock down, but this did not happen due to the timing delays between systems, which we worked out was a good 5-10 mins.
It's not as easy to use as they say it is. And here's why. The main problem we had was pulling stock inventory over from our website provider, EKM Powershop, and according to SF, EKM is a "clunky to use" website system. SF would pull all of the information across apart from the following criteria that we had to do manually and upload via a separate spreadsheet. Extra work that we did not expect to do. Description, Brand, and Images - some of the most important data would need to be uploaded by ourselves so that we could push this stock to eBay. But you have to remember to "create a product" first too before uploading
Dropping the review to one star. We are now finding stock that was uploaded to SF by its onboarding team member, with zero amounts even though the master data spreadsheet had the correct figures. Before we pulled the plug we downloaded the SF data.
Seriously bug ridden, and would recommended not to use if you have over 500 Skus.
