B
3/5
Friendly staff. Lovely looking pastries, albeit some looking a little over baked. We arrived around noon and there was a small queue. We bought a chocolate marble cake, raspberry mascarpone bowtie, cheese straw and raspberry/blackberry tart. The bowtie was very generously filled, however there was a slight bitter taste to it which I think came from the pastry. The mascarpone filling was nice though. Cheese straw was average for the price paid. Blackberry and raspberry tart was quite disapppointing. The raspberries looked dirty like they were not washed and the tart was quite dry. The marble cake was moist, but wasnāt too keen on the powdered icing taste. The savoury items on display looked a bit sad/cold/soggy and on the small side, especially given how expensive they are.
There was a good selection of sweet pastries, but Iām sure there would have been more to choose from should we have gotten there earlier. It would be good if some sneeze guards/screens were installed to protect the food on display, as currently Iām a bit put off by everything being out in the open. I wanted to buy a lemon meringue pie but decided against it because it was placed at the very front corner of the table where a lot of people were standing/walking past. Also Ā£6 for a slice of lemon meringue pie is a bit much. One guy queuing in front was scratching his beard almost directly above the baked goods, and it immediately made me think of beard hair and dead skin cell āsprinklesā š¤®
I would like to visit again, but the lack of sneeze guards really put me off. Itās the same reason why Iām reluctant to buy baked goods from farmers markets because everything is out in the open for flies to land on, people to sneeze/cough at and dust to fall on.
Such a shame as I really looked forward to visiting this bakery and had high expectations given all the positive reviews Iāve read.
UPDATE: In response to Antheaās response to my initial review, I can further down rate you out of pettiness but I wonāt because I only write honest reviews of my own experience in hope that businesses can look to improve where necessary and have no intention of slating businesses just for the sake of it.
The whole āI love my baked goods and accept no criticismā attitude is unprofessional, however I appreciate that any negative feedback is hard to accept, especially for small businesses. Iāve not rated you 1* because I can see and appreciate all the hard work and dedication you put into your business. You should however accept negative feedback and criticism with an open mind. Not everyone will love or enjoy your baked goods and that is a fact that you cannot change, no matter how hard you try to explain yourself on the reply of a review. I donāt have any doubts or concerns about your hygiene practices during the process of making/baking goods - itās the hygiene of the general public when they sneeze, cough, itch, scratch etc. If you can afford to install a sneeze guard, why wouldnāt you? Is it an aesthetic concern or something, perhaps that it doesnāt fit in with the whole āartisanā character of your bakery?
Savoury goods can be soggy AND overbaked - pastry can be burnt without the cheese or pesto/tomato sauces etc being burnt. I said āsomeā items looked a little overbaked, not āeverythingā. Your savoury items did not look overbaked, but some of your sweet pastries did. You can insult consumers all you like, but itās pretty obvious when something is overbaked.
I could spend more time explaining, disagreeing, arguing (or whatever you want to call it) every single point with you, but quite honestly I donāt have time for that. I would have visited your bakery again (to try out other items) should you have ever installed a sneeze guard, but with this attitude of yours I donāt think I will ever be visiting again nor recommending to friends or family. It certainly doesnāt sound like you need my custom or referral anyway. Anyhow good luck and I wish you all the best with your bakery and business.