Direct Trade Supplies - Plymouth

Address: UNIT 4, DRAKES COURT EAGLE WAY LANGAGE INDUSTRIAL ESTATE, Plymouth PL7 5JY, United Kingdom.
Phone: 1752261211.
Website: directtradesupplies.co.uk.
Specialties: Electrical products wholesaler, Camera store, Electrical supply store, Fire protection system supplier, Lighting store, Lighting products wholesaler, Security system supplier.
Other points of interest: Wheelchair-accessible entrance, Wheelchair-accessible parking lot.
Opinions: This company has 212 reviews on Google My Business.
Average opinion: 3.8/5.

Location of Direct Trade Supplies

1752261211

Direct Trade Supplies is a well-known business located at Address: UNIT 4, DRAKES COURT EAGLE WAY LANGAGE INDUSTRIAL ESTATE, Plymouth PL7 5JY, United Kingdom. They can be reached at Phone: 1752261211. The company's website is directtradesupplies.co.uk.

Direct Trade Supplies is a specialist in several areas, including:

Electrical products wholesaler
Camera store
Electrical supply store
Fire protection system supplier
Lighting store
Lighting products wholesaler
* Security system supplier

This company has received positive recognition for its wheelchair-accessible entrance and parking lot, making it a welcoming space for all customers.

Direct Trade Supplies has garnered a significant amount of customer feedback, with 212 reviews on Google My Business. The average opinion: 3.8/5 speaks to the company's commitment to quality and customer satisfaction.

Reviews of Direct Trade Supplies

Andy Ward

1/5

Ordered an EV Charger for Next Day delivery and received a despatch note, however, DPD haven't seen the item yet (following day) so now it will be impossible to receive it Next Day. There should be a law to stop online suppliers issuing despatch notes with delivery companies such as DPD when they have no intention of dispatching it that day. Received the DPD delivery notification early morning and the Next Day DPD still don't have the parcel. Obviously companies that do this are not decent reputable companies. They took my money extremely quickly though, funny that! I will just contact my credit card company who will put a block on them and return my money.

Ed Turner

1/5

Should have checked reviews first. Places a large order yesterday and no items listed as out of stock - even changed what I was ordering to ensure everything was in stock. Then this morning I have received an email thanking me for my order and saying everything will leave from their main distribution center once complete…in mid July!

P92JH

1/5

As others have already said, I don’t recommend using this company and should have checked reviews before purchasing an order that’s still not arrived after an entire week and phone calls to get updates. As a small business this has a knock on effect and has messed my week up and I have now had to apologise to my client twice and rescheduled three times as well as reschedule the rest of my jobs. no updates for my ‘delayed parcel’ no communication and wouldn’t even rate the customer service on the other end of the phone. After having to call them myself and ask what the issue is with my parcel their reply was ‘there is a problem at the manufactures & it will might be with us today and will probably be dispatched tomorrow’ so to me all that’s happened is I’ve rang them and reminded them to send me my parcel & if there was a manufacturing issue why did I have to call to find that out, only takes a quick email to update your customers on delayed service. Unprofessional service all around.

Elizabeth Pearson

5/5

I ordered a light from here and the service was quick.Sadly a part of the light was damaged in transit.I contacted the company who were hugely apologetic and send a replacement piece. Great prices and great service special mention to Jordan for sorting the replacement out.I would definitely use this company again .

Jordan S

1/5

Wish I read the reviews before ordering!

Ordered an item listed as in stock a week ago, only once I’ve chased the order. They’ve told me that the item will be dispatched tomorrow at which point is too late as we had the works booked in for then. Not at one point did DTS try to contact me to inform me of the delay.

I was told the customer services representative would phone me back once they have looked into why it has taken so long to dispatch, yet they have not followed me back, they are now not answering the phone and they’re voice-mailbox is full

S

1/5

Ordered some lights worth over £300. Was told that it would be next day delivery. No communication whatsoever. Got a random text from FedEx a few days later saying I have a delivery soon. From the 3 products. Only 2 arrived. Called them and they said they’d be with me soon. I asked why there was no communication regarding this, no answer. After 5 days, I had still not received my full order. Had to call again and they claimed it had been sent out but Royal Mail were told to put the delivery on hold. Something a I (customer) would not do. I confronted them about this and within the hour, Royal Mail delivered the item. I would avoid this company at ALL cost. You’d rather pay that few extra pounds elsewhere than deal with this absolute horrible company. Avoid avoid avoid.

Thomas

1/5

They don't respond to you about anything including tracking or returns, not sure what they have against us for there to be zero customer service

MATTHEW VINCHENSO

5/5

I was recomended to shop here for an electric car charger by my electrician. He said he always uses these guys best prices around and next day delivery. Thats exactly what I got and couldnt be happier with the service, the guys are really knowledgeable on the phone and helped my pick the right one for my new car. The rest of the site is easy to use and have already been browsing for some lights for my driveway. Great work DTS keep it up very happy customer here.