Handmade Naturals - Stoke-on-Trent

Tammy Bear

I have had eczema my whole life and for over 20 years struggled so badly with it. My scalp gets affected often and at random during flare ups. A few months ago I had another flare up and totally gave up and starting searching online for all eczema friendly everything. I now don't use any non-eczema friendly products from normal drugstores- though usually more affordable, they really have some bad ingredients. One of the best sites I found that day was the Handmade Naturals one. The HN sensitive shampoo and conditioner have been amazing! I'm on my second bottle of everything. Also, I struggle with finding good facial serums that won't exacerbate my skin. They often lead to major inflammation or skin infections for me. However, their prickly pear oil serum has been amazing, and I've just recently started trying the rosehip oil one (in small amounts) too. So basically, thank you, my skin is a huge stress and discomfort in my life and some of your products have helped with that. ? For anyone considering switching to or buying HN, try the small bottle and start in low doses! Let your skin become accustom to the change and it'll be amazing!

Anna Robbins

I’m glad I discovered this shop! I primarily use it for online orders, which are always delivered with professional service. The products are of great quality, especially the natural shower gels—they're the best!

Judith Kirk

I discovered Handmade Naturals during a visit to Alsager last year and I keep returning - extremely informative owner. Amazing natural products particularly the Organic Shea Butter. LOVE the shop LOVE the products. Have recommended products to my family and friends.

Jacqueline Paul

I was made aware of Handmade Naturals by a friend who is a fan of their products, so I thought it would be a nice idea to send her some as a gift due to sickness and take advantage of my 'new customer / referral from friend' offer of 25% off. The order was processed however, the following day they cancelled without warning claiming I had breached the T’s and C’s because the products are for an existing customer (delivery address) and not for me personally (billing address). They proceeded to send me (as proof I suspect) an entire list of my friend's previous orders, which is surely against GDP, no? It was rather personal and unnecessary. So, after asking to have a phone call with the Owner, in hope of clearing up this obvious mistake, and explain that it’s a gift, and I am genuinely a new customer, I received a call from Alan, the ‘Public Relation Manager' and MD called who claimed that ‘too many people are taking advantage of their goodwill and the ‘spirit’ of the offer as per the T's and C's’. I explained that whether I choose to keep my purchased products or give them away as gifts, to a charity or to whoever, is ultimately my consumer right. We are protected by Consumer Protection and Unfair Trading Regulations 2008 (below). He then proceeded to concur with me ungraciously regarding losing my custom and began to list the reasons for not needing my custom - Great bit of PR there, Alan.

Consumers are protected from unfair trading as states below....
• A ban on misleading and aggressive practices which are assessed in light of the effect they have, or are likely to have, on the average consumer

• The 'blacklist' of commercial practices which will always be unfair and so are banned outright

What is unfair?
Under the Regulations, a commercial practice is 'unfair' if it fits both of the following requirements:

• It falls below the good-faith standards of skill and care that a trader in that industry would be expected to exercise towards customers, and
• It affects, or is likely to affect, consumers' ability to make an informed decision about whether to purchase a particular product
A trader will be committing an offence under the Regulations if he knowingly or recklessly engages in an 'unfair' practice.

I will personally not be using this company again as they have no integrity when it comes to trading and customer services.

I do hope this is not met with the same discourteous response – I also have the right to review.

Kiggy

Thought I would give them a try. Really glad I did. The herbal sensitive shampoo is great leaves my hair feeling really light weight and squeaky clean. Love the soap aswell it has a lovely fragrance. Also like the face cream. Postage is quick too. If you want something without all the chemicals and nasties in give these guys a try, would recommend.

Fiona Driver

Been using this company for many years for natural products and I'm 100% happy. I can't bear synthetic fragrances or harsh chemicals so this is perfect, thank you.

mireya

OK BUT A FEW ISSUES WITH THEIR PRODUCTS
THE BABIES HAND WASH HAS ISSUES WITH THE PUMP IT WORKSBUT THEN AFTER A WHILE YOUI HAVE TO MANUALLY BRING THE PUMP UP TO PUCH DOWN AGAIN SO REALLY NOT GREAT UNFORTUNATELY HAVING TO ORDER AS I CANNOT FIND ANOTHER SIMPLE ONE AND DAUGHTER LIKES IT

SECONDLY ORDERED THEIR PINK CLAY MASK , DID NOT DO ANYTHING AND LEFT SKIN DULL TRIED IT ONCE AND DIDNT BOTHER TO CALL TO EXPLAIN

THEY DO HAVE SOME WORK THEY NEED TO DO ON THEIR PRODUCTS AND PACKAGIING

Tatiana Smirnova

I found Handmade Naturals accidentally online 1.5 years ago and decided to try. So now 99% of all the care products i use are from them. Great quality and very affordable too!